Level Two Restaurant

Great atmosphere and location. Friendly waitstaff. The location: This restaurant/lounge is located on the second floor - per its namesake. ;) I made the mistake of trying to enter on St Clair St, but you should enter on Erie under the Hyatt Centric sign. When you enter the lobby on Erie street, you take the elevator to the second floor and turn left. You will see some seating areas and a bar. The tables have a QR code so you can view the menu. The staff: The staff members I interacted with seemed happy and focused on doing their job well. The food: Crispy Baby Furikake Calamari with Plum Sauce: I enjoyed this dish. I love calamari and plum sauce which adds a sweet and tangy flavor to the salty calamari. Pizza I had a slice of the cheese pizza which was good. The cheese on it was flavorful, and the crust was not too thick or too thin. Was it my favorite pizza ever? No- but my favorite is traditional style from Naples. For a chicago pizza, I would eat this again. The other two options were veggie or pork, sausage, bacon and pepperoni. Short rib quesadilla with sides of salsa, crema, cilantro, and lime This was my favorite! The short rib was flavorful but then adding the toppings made this absolutely delicious. I would come back just for this. Dessert: Puff pastry with chocolate, caramel filled chocolate, cheesecake on shortbread, and fresh berries. This was good. I wish I had tasted the mousse on shortbread as well, because I love mousse, but the cheesecake was fine. The puff pastry was my favorite Drink: I asked for a nonalcoholic drink and the bartender offered a ginger and lime. This was great. I love ginger, and the lime made it feel like a mocktail. Not too sweet either :)

Overall satisfied with the Restaurant Week menu - the salmon was especially flavorful and the apple dessert was delicious. However, prices are a bit expensive on the regular dining menu ($15 for a Caesar salad??). I would likely skip dinner and only come for happy hour.

Came in for a late dinner when we got into town. The waiter was very attentive and knowledgeable about beer selection. We split the buffalo wings, the Caesar salad, and a side of brussel sprouts. The Caesar salad comes with anchovies, which my husband loves. The buffalo wings and brussel sprouts were also outstanding.

The food was GREAT. I got the chicken a s waffles and my husband got the chorizo bowl. Good service.

We went for dinner , we ordered salmon steak and soap. Unfortunately both plates were not fresh and most probably heated up before brining(not freshly cooked ) We didn’t finish the plates and left it as we received Plus point , the service was good and the waiter was very nice

In January, I had an awesome dinner here that I think about every day! Food was prepared excellent and the cocktails were creative and delicious. We split the prix fixe they were offering, which came with filet mignon. I normally don't eat filet mignon, but it was just perfectly cooked. It was completely dead, so the lady and I got personalized, optimal service. I used to come here nearly a decade ago frequently, and it would get really hopping when the hotel was full. I imagine it's still the same today. But on a dead Sunday night, I got to realize the gal staring at me is the woman I'm going to marry someday. On a dead Sunday night, the bartender could have been uninterested and unfriendly, but instead he made the experience even better. Of course I don't remember his name, so his boss can't shout him :( So yeah, on a dead Sunday night, Level 2 stepped up and found itself with sentimental value for two discerning travelers. I give it the highest recommendation.

We ordered the wild mushroom bisque and the truffle fries during our stay at Hyatt Centric. The food was fantastic and honestly the highlight of our culinary experience in Chicago this weekend. Would recommend and will definitely be back!

The staff...wonderful! The breakfast buffet is 5 star, the dinner is a 3 star (limited selection, not to to standard)

Unfortunately I can't recommend this restaurant based on the one thing I ordered. My wife and I ordered tiramisu at the bar and it was the worst dessert I've ever had. It was a plate of hard cookies covered in a super sweet mousse that was vaguely chocolate-y. With a chocolate cream sauce on top. In what world is that tiramisu? The two stars are for the service which was actually great. So 5 star service and -1 star food.

Great atmosphere and location. Friendly waitstaff. The location: This restaurant/lounge is located on the second floor - per its namesake. ;) I made the mistake of trying to enter on St Clair St, but you should enter on Erie under the Hyatt Centric sign. When you enter the lobby on Erie street, you take the elevator to the second floor and turn left. You will see some seating areas and a bar. The tables have a QR code so you can view the menu. The staff: The staff members I interacted with seemed happy and focused on doing their job well. The food: Crispy Baby Furikake Calamari with Plum Sauce: I enjoyed this dish. I love calamari and plum sauce which adds a sweet and tangy flavor to the salty calamari. Pizza I had a slice of the cheese pizza which was good. The cheese on it was flavorful, and the crust was not too thick or too thin. Was it my favorite pizza ever? No- but my favorite is traditional style from Naples. For a chicago pizza, I would eat this again. The other two options were veggie or pork, sausage, bacon and pepperoni. Short rib quesadilla with sides of salsa, crema, cilantro, and lime This was my favorite! The short rib was flavorful but then adding the toppings made this absolutely delicious. I would come back just for this. Dessert: Puff pastry with chocolate, caramel filled chocolate, cheesecake on shortbread, and fresh berries. This was good. I wish I had tasted the mousse on shortbread as well, because I love mousse, but the cheesecake was fine. The puff pastry was my favorite Drink: I asked for a nonalcoholic drink and the bartender offered a ginger and lime. This was great. I love ginger, and the lime made it feel like a mocktail. Not too sweet either :)

As everywhere was closed already on Christmas dinner time, we decided to just dine in the hotel restaurant. We were asked to wait a little before getting seated and it took more wait time before our orders were taken. The food arrived not long after. I got the bolognese (pasta; i don't remember what it's called exactly) while my husband got the Mediterranean chicken meal (not sure again what it's called exactly) but we ended up switching because he did not like his order. Well, the chicken was fine when you dip it in the sauce but the rice and bread were bitter. The pasta was good though that I ended up eating half of it too. The service was slow. Maybe because it was a packed evening. Our coffees were forgotten until the very end.

Ok - YUM. Level two has moved up to "level one" for me! From deep dish pizza (you know, the kind that you *must* use a fork and knife with), to the fresh hummus and crispy lettuce and bell pepper bites, TO THE MACARONS! Level Two catered a Yelp event and my experience was a genuine 10/10. A polite, efficient bartender handled the volume of the crowd, the manager was prompt at greeting guests, elaborated on descriptions of the food being catered, and at one point when I was lost, help me find my way. This beautifully designed hot happy hour spot is should be on your list of hidden happy hour destinations. Do yourself a favor and add it *number one* to your list :)

This restaurant/bar was in our hotel, so we stopped by a couple times during our stay. On our first night, we visited the bar for drinks and dessert. I got the pomegranate martini (New Amsterdam vodka, pama, fresh fruit juices) - it was fruity as promised, not too sweet. A good refreshing drink. We also got their creme brulee - this one was a little disappointing. The caramarlization was good and crispy. But the custard was wayyy too runny. I would have liked more consistency in the custard. I did like the strawberry slices and blackberry and mint leaf on top! And it was the perfect size for two! We also visited for breakfast, especially since the hotel gave us $30 off. We got the breakfast buffet for $27 per person. This includes traditional breakfast (sausage, egg, potato), fresh seasonal fruits, pastry, coffee and juice, yogurt, cereal, oatmeal with variety of toppings, granola. It's a lot of choices! But the food was okay. I got scrambled eggs, French toast, bacon, potatoes, a piece of quiche, lots of fruit, yogurt, pastry, grapefruit juice. I think it's worth it if you've got a decent appetite!

The Level Two Restaurant is located on the second floor inside the Hyatt Centric Magnificent Mile hotel. My first visit, I ordered the guacamole and chips, plus a pint of a local craft brew. Followed by a Caesar salad with grilled shrimp. The salad was way overdressed, the grilled shrimp were cooked properly and were very tasty. My second visit, was for breakfast in the morning, I ordered an omelette, with a side of bacon a glass of V8 juice and a cup of coffee. The omelette was well constructed and tasty. Total bill? $40 and change. $5.00 for a small single cup of coffee. $5.50 for a glass of V8 juice. Service was good. But way expensive to eat breakfast here. #LevelTwoRestaurant

Plentiful seating that are rather comfy Lots of tables with admirable view of the TV Music is a bit loud but no more so than any other bar Service was good...prompt, accurate, chipper. The fries were both flavorless and soggy and the mega salt they applied helped neither, although seeing parmigan cheese fries on the menu should have clues me in that the fries couldn't stand on their own two feet. I was groused by lack of charging outlets.

My friends were staying at the Hyatt Centric Chicago Magnificent Mile and in that hotel, Level Two is their hotel bar and restaurant. This may come as a shock, but you need to head to the second floor of the hotel for this spot. When we went, there weren't many people there and service was a bit slow. My friend's Old Fashioned took about 20 minutes to make. We were so confused what was taking so long. The others all had beer so that came out a bit quicker. Prices are what you'd expect at a hotel bar. Atmosphere....feels like a hotel bar. Ha! While there we ordered some fries to munch on and they were alright. But then...we also ordered their flourless chocolate cake for $7 and it was divine! We shared it between three of us and it was just the right amount, so rich and delicious! Def get this if you have a sweet tooth. Level Two is by no means a destination spot but if you're staying in the hotel, it's not a bad place to pop in for a drink or three.

One of my favorite Sunday brunch spots downtown Chicago. I love their Eggs Benedict - poached eggs over crab and buttered toasted English muffin, topped with Hollandaise sauce. They also make very good Blood Marys with a great combination of spices. Brunch starts at 11:30am goes to 2pm.

Got this as a Groupon originally which said "Brunch for Two" so I planned on using it for a morning we were in the city. The restaurant is located inside of the Hyatt. We saw on the Groupon that it said make reservations- I was unsure why though, because when we arrived there was plenty of places to sit. The waitress informed us that they discontinued their brunch menu but they would stiil honor the amount it was worth. I wasn't really planning for lunch and nothing really sounded appeasing to me. My boyfriend knew he wanted a burger right away, along with the truffle fries. I chose the burger also, just because everything seemed too "extra" for me. I always look up places before I go and I really had my eyes set on chicken and waffles. Major disappointment. I did however get the salad, which was pretty good. Mimosas were just okay (Would had paired better with brunch). Overall fancy place, pretty good service. Burger was very overpriced and fries weren't anything special in my opinion. The view was nice, but I probably wouldn't come out of my way to come eat here again.

Nice spot for an order off-the-menu reasonably-priced brunch. This restaurant is located inside the Hyatt. The brunch menu is not extensive, but entrées are $15 and cocktails are $10. My husband had the huevos rancheros and I had the salmon avocado toast with perfectly poached eggs. Both of our brunch items were delicious! Generous in size and flavorful, we both enjoyed what we had. Friends both have the steak & frites...those truffle fries were everything! I would definitely come back to this restaurant for Sunday brunch and a cocktail. They could amp up the Bloody Mary with more skewer items. It was very basic.

Level Two is a hotel restaurant located inside the Hyatt Chicago Magnificent Mile. I had the breakfast buffet at this restaurant, which normally costs $24 per person, but was complimentary with a room stay. The breakfast was delicious. Coincidentally, months prior, I had the breakfast buffet at Tides inside the Hyatt Regency Long Beach (California) and I couldn't help but notice the similarities between the two restaurants' breakfast menus. The menu formats were identical, but the dishes were different to focus on each city/state's regional cuisine. Neat. I got a nice assortment of food from the buffet which included scrambled eggs, bacon, sausage, skillet potatoes, and steel cut oatmeal with banana chips, raisins (purple and golden), pine nuts, and sunflower seeds. I also got sourdough toast with Darbo jelly (the Hyatt Long Beach also had Darbo jellies), a strawberry Danish, muffin, and fresh fruit including blueberries, blackberries, and honeydew. To drink, I had water and hot coffee with cream and sugar, poured tableside by our server. Everything was fresh and tasty. Service was great. The hostess and servers were very polite and attentive. I fixed a plate to take back to our friends' hotel room and the hostess grabbed two packets of disposable silverware and napkins for me. How nice. Level Two is a classy restaurant with a modern design and elegant decor. The breakfast buffet here is definitely not your run-of-the-mill hotel breakfast buffet. There's an air of sophistication. For guests of the hotel, I think it's ideal -- there's something for everybody. However, I'm not sure I'd make a special trip from outside just to eat the breakfast buffet though. They do have an a la carte breakfast menu and also serve brunch, lunch, and dinner with a full-service bar. Ask about their lunch and happy hour specials.

The weekend brunch buffet was such a good deal when they had it - I was impressed. We went back last month to try out the brunch menu and it was just mediocre. My husband had the chicken and waffles. I found the waffles to be dry, and the chicken was not as flavorful as I expected. I had the shrimp /grits with sausage gravy. Don't be misled, there's really no sausage in the gravy, they chop it up into small pieces and add it to the gravy for flavor. The shrimp was very good and the grits were done fine but I was really underwhelmed by the gravy which should have brought the entire dish together. We really liked the buffet before if anything for the food because we don't drink but too bad we found out that they will not be bringing back the buffet anytime soon. I would pass on this restaurant and look for plenty of other good places around streeterville.

This is our second time eating at a level to a restaurant. The service continues to be great food and the food is excellent. We went for brunch and the selection was abundant. My husband ordered the Pork Belly sandwich and I ordered the chicken chiliquilles. Wow to both! The restaurant itself is very cozy and is attached to the Hyatt. Once you're done take a stroll down the hall and you will find an area where guest check in but where you could also just have a seat and enjoy the view.

My group and I had a great experience at Level Two Restaurant this morning! A Groupon search lead us here, and if getting 33% off wasn't good enough, we had an amazing meal to catch up over. Not a traditional brunch buffet, however the entree selections were sufficient. Each dish was a perfect serving size, and it was incredibly delicious! I ordered the flavorful Chorizo Breakfast Bowl, which in turn I highly recommend. Don't be shy to try out the Chilaquiles or Chicken and Waffles too! I don't want to forget to mention our amazing server. I immensely regret not getting her name, but our server was incredibly attentive, kind, and quick to give us updates on our order and fulfill our requests for refills or condiments. Thank you for such a great time!

We are a fan of the happy hour specials. The $10 cocktails are crafted well and the half of flatbreads and street food were all good. Service was little aloof but nice. I really appreciated how they were able to split the checks so that the food was divided among 6 people with each person's drink orders. I won't mind returning. the apps that stood out were the chicken pops with thai flavor, the super smooth artichoke spinach dip, and the kale pesto flatbread.

There is nothing I don't like about this place. During my 5 day stay at the hyatt we visited here everyday. Whether it was for half off wine Wednesday. .or lunch before we ventured out...or nightcaps on the way in. Service is spectacular! The best bartenders in chicago. Once he learned my style of drink I didn't even have to order. He'd mix up something special and delicious every time. The food...awesome. super fresh and delicious. One time we split a sandwich and soup and they graciously brought it out on 2 plates and 2 small bowls. That's the kind of service you get here. Nice sleek atmosphere. ..comfortable. .upscale yet cozy. I seriously recommend this place.

The food and service has improved a lot over the last 6 months. Great spot for Sunday brunch. I have called ahead to make reservations but when we got there they had few tables open so you should not have a problem getting a table specially if you show up right when they open at 11am. Don't forget to buy a Groupon or living social deal before you get there. With one of the discount deals you get to select a drink and breakfast meal per person and keep some hard earned dough in your pocket. They start off by bringing a small bowl of mini donuts to get the day going. It was nice to see the manager helping out with tables and supporting the staff. Great job and thank you for keeping our glasses full of water after a night of dancing and drinking. Our breakfast drinks came out very fast and were great. Food was awesome as well and the portions are huge. Check out my pics. We ordered egg Benedict with crab meat and short rib omelette. Both breakfast items were delicious and we walked away with a full belly.

I didn't like anything about this place and I thought I was gonna like everything that's why I guess I like Groupon Give me a chance to check out the spot before I bring the friends and the family and this is a place I won't be back to they weren't even nice I had to look for a server had to look for everybody wasn't fair when I finally got my server she was OK not worth remembering her name because I don't have the food was not bad But nothing to make me run a run back I'll give them another try maybe get another group and see if things change because I know sometimes they do the place was that right location that I did like drinks were horrible

I found a brunch for 4 on groupon and thought I'd give Level Two a try. When we arrived, it was that busy for Sunday 11am, which worried me a bit, but we got seated-the hostess was nice- and our server brought out complimentary donuts shortly after. These were so delicious! My friends each chose a different item off the menu so that we could each try each other's. We had the short-rib omelet that came with hash browns, the chilaquiles chicken that came in a large bowl, the grass fed burger with fries, and the pork belly sandwich that came with hash browns. The short-rib omelet was decent but nothing special. The hashbrowns we undercooked. The chilaquiles chicken was amazing and came in a great portion. I repeat-amazing. The grass fed burger was ordered medium but came well done. Very dry, no flavor, didn't like the bun,nor the whole burger, actually. The fries, though, were on point! The pork belly sandwich was delicious and cooked perfectly, however, once again, the hashbrowns were undercooked and soggy. For drinks, we all started with Bloody Mary's. Now, I am not happy nor proud that we had to do this, but we ALL had to send them back. The best way that I could describe the taste was that it tasted like cow-like when you go to a farm and you smell the cow-in-a-farm smell. Pretty bad for a drink. I ended up replacing the Bloody Cow, I mean Bloody Mary, with a drink off the menu called "Tee Time", made with titos vodka and earl grey tea syrup, lemon, and some grapefruit bitters. It was a well crafted, light, and amazing drink. Overall, 3 stars, the food definitely could've had a little more time spent on it, especially since there was literally only 2 tables that had customers, us occupying 1 of the 2 tables. The hashbrowns could've been fried longer so that it wasn't soggy, and my burger should've been medium, not well done. The service was decent, nothing worth mentioning another word.

I like food and wine selection. Ribeye steak is really good. Almost perfect but mashed potato is a bit too sweet. Reisling is a good wine as semi sweet.

I was at Northwestern and needed a spot nearby to grab lunch. I was going to give this two stars for the food but upgraded because the server I had was actually super nice and I like the book idea with the check. When you get off of the elevators, there is no signage saying where the restaurant is so that is confusing. However, it is just to the left. The bar is first but they are not open for lunch. It was confusing to me because there were two people behind the bar and, again, no signage so it was unclear that the bar is a separate entity from the restaurant. I heard two other people also ask if the bar was open after I did so it definitely wasn't just me. The bartender told me just to pick a spot and a server would come. She eventually did but there only appeared to be one person working the entire dining area. However, in a confusing action, some other guy took over mid-meal without any explanation. He was much more attentive, however, so it was okay. I got the calamari only so it's hard to judge the food based on one dish, but this was not a good one. The calamari was extremely rubbery and there was far too much breading on it. The breading was also pretty bland. I did like the presentation though as it was served with two different dipping sauces and I nicely charred lemon. The saving grace of the dish was the aioli, which was amazing and lended much-needed flavor to the calamari itself once dipped in it. It had a nice spice to it as well. When they bring the check, it's inserted into this small book which has patrons over the years notes in it. Many people note what they ate, their names and where they are from. I thought that idea was super awesome, particularly because the restaurant is in a hotel so they get visitors from all over.

My friend and I did the Groupon brunch deal for this place (1 entree with a brunch cocktail for 2) and paid $30. It was worth every penny! Our plates were filled with food and our cocktails were great! I had the Chicken Chilaquiles, which was easily enough for 2 people! It was so good, reminded me of huevous rancheors! My friend had the short rib omlet, that came with a side of hash browns and fruit, that she said she loved. While we waited for our food, we were able to sample various types of small doughnuts from a local shop and sip on our cocktails. I would definitely recommend this place for brunch, and make sure you buy the groupon!

I'm normally avoid hotel restaurants, but I'm glad I gave this a try. Service was good, food was great. Donuts were brought to the table prior to the food and they were super yummy. We had mimosas, chilaquiles, French toast & chorizo bowl. Will definitely be back next time I'm in town.

Pretty good for a hotel restaurant. I had the salmon and it was delicious and beautifully presented. The decor is contemporary and clean. Service was fast and friendly. Overall, a good choice if you plan to stay in for dinner. Recommend.

We stayed in the Hyatt, so it made sense on the day of check-out to drop down to this place for breakfast. It was so good! I love, love, love Eggs Benedict and they make it perfectly. The poached eggs had runny middles, the Canadian Bacon was smoky, the English muffins we buttery and toasted with a slight crisp, and the Hollandaise sauce was creamy and delicious! My husband got the breakfast buffet, which included coffee. It had regular things like scrambled eggs, sausage and bacon, but also had fancy cheeses, like Havarti with dill, and fancy meats too, like mortadella. He said the food was higher quality than most buffets. The service was great, and the atmosphere was very nice. I would eat here again if we weren't going back to Florida today.

Very nice and quiet. Good mimosas and food! I had the eggs Benedict with crab. Very rich and filling. Not much salt though so salt was needed. My husband had the pork belly sandwich which was also very good. The pork belly was crispy like bacon and the spinach wasn't too overwhelming. They started us off with mini donuts which was not expected at all. A very nice little treat.

I love the decor and the openness of this restaurant. I came with a group of 10 for lunch and expected it to packed. To my surprise there were only 2 other customers when we arrived. The hostess and servers were so nice and accommodating! Very relaxed atmosphere. I selected my steak and frites from the lunch menu which came with a salad for $20...great price! The food was just okay nothing special. I saw drinks being served that looked pretty tasty! I definitely plan on coming for happy hour!

Food was excellent. I had the west coast omelette- delicious Service was not great... the server was visibly overwhelmed and unaware of the menu items and had to call the manager several times. Recommend if you're staying at the hotel for convenience. Do not recommend if you're a local- much better brunch options near by.

Over a weekend trip I had their salmon which was really good, their breakfast was really delicious and the service was outstanding. the Parmesan truffle fries were nothing exciting but the mushroom empanadas were really good. My favorite item was the Nutella French toast but luckily the waitress warned me this dish is super sweet so instead I asked for plain French toast with a side of Nutella and that was perfect. Sooo yummy. I could only eat two of the four pieces but super good! My only complaint was that the rotisserie chicken tastes like it had freezer burn. Overall the food was very good but the service was really really good.

We went here for brunch today. The staff were very friendly and welcoming. The cocktails were great and the food were delicious. I also like the quiet atmosphere for such a location. Will definitely come back.

Went here because we bought a Groupon during a trip to Chicago. It was a standard hotel restaurant. The Groupon we bought was for brunch and we arrived at 10am and they said we couldn't use it because it was breakfast. After asking a couple different people, they finally just let us put the value towards the bill. Food was good and service was decent.

Meh. Brunch is one of my favorite meals. Eat some lunchy foods infused with breakfast whilst drinking. I gets down with that. We arrive at Level Two ready for our girls brunch. Although we got there at 11:30 and there was a copious amount of sun out, somehow we get seated at the dimmest lighted table there was. We were seated and were served assorted mini donuts which was delicious. We ordered our bloody Mary's because, Sunday brunch called for it. To be short, it was the worst tasting Bloody Mary I have ever had. Please trust me when I tell you that I have had my fair share of Bloody Marys. We returned all 4 of our bloody marys for another drink. We had that the Tee Time and the bellinis, much better. Collectively, we ordered the burger (Mind you we ordered it medium), Short rib omelet, pork belly sandwich, and Chicken Chilequiles. The best tasting meal had to have been the pork belly sandwich. The short rib omelet fell short, it lacked the key ingredient, salt. There was nothing really special about it. The burger was dry and as most of my regular readers know, I don't handle over cooked meats well. ESPECIALLY in the application in which meat was used (burger form). It was almost absurdly dry. We also had the chicken chilequiles which left something to be desired it was like a big mush of contrasting flavors. I feel like this place could really use a revamping of their menu and try to refine the basics like the use of salt then get innovative. I mean it wasn't all bad but to stay competitive in the restaurant business, especially downtown, its lacking. The service was good, patient and provided suggestions. Thank goodness we went in there for a groupon and not full price, then I would be livid.

Delicious buffet brunch with unlimited bloodies and mimosas for $25! As a hotel guest this seems excessive but from a normal diner perspective (compared to other brunches in the area) it's a great deal. Gourmet and healthy salads LAMB CHOPS Bloody Mary bar Mimosas with multiple fruit purées ...and many more Also! Sushi happy hour from 5-7 (50% off). Not too many creative maki, but the fish is fresh- chefs sashimi platter is the best deal.

The cheesecake was ridiculously delicious, especially when it goes with the ice cream on top. The cocktail was so amazing too as I like something fruity. It was on a Saturday night and they have live music and this helped making this place so much more interesting. Everything was excellent

The brunch menu here was delicious, Bloody Mary's and mimosas on point. Taking off a star because the location is a little tricky to get too and being in a hotel lobby type spot doesn't really create the best ambiance.

Had brunch here today before the bridal expo and based on previous reviews I thought it would be great. If I could rate on food alone it would have been 4 stars without a doubt but unfortunately the service killed it for me. We arrived for reservations at 11:30, the restaurant was pretty empty maybe around 3 tables. The server tool a bit to come by and when he did he mentioned that he would only be helping us until our actual server arrived. He took our drink order and then we waited. ..and waited...and waited some more... we were on a bit of a time crunch ad we were there for a bridal show at 1pm. Around 11:50, we got our drinks, the busses stopped by a few times and tried his best to hurry the process along but the bartender was MIA for quite some time. Once we had our drinks they gave us the incorrect order but corrected it. We ordered our food after I finally flagged down the manager who took our order. I mentioned that we were pressed for time so anything they could do was appreciated. At 12:30pm our food arrived, I was given the wrong item so they sent it back and came back with the correct one shortly after. The food was great. My grandma and mom went for egg sandwiches with fries on the side, they enjoyed them and it was a lot of food. I opted for the eggs Benedict with crab cake instead of ham with hash browns, also great. My cousin had the Nutella stuffed french toast and we all had bites and it was tasty as well. The staff realized that I was not happy with the service so I will give them credit for trying to turn things around in the end by being extra attentive once we had our food and giving us a couple of extra mimosas as well as a dessert plate to share, unfortunately the desserts (pictured) were pretty they tasted flavorless and not worth the calories. I know this review seems harsh but I truly believe that constructive criticism helps people learn from mistakes so I truly hope Level Two does that since the food is worth the visit.

My parents were in town and were staying at the Hyatt Centric, so we decided to grab breakfast here on their last day. We arrived at about 10, when breakfast closes at 11, and decided to do the breakfast buffet. I didnt even know where to start! They had oatmeal, parfaits, toast and bagels, lox and other meats, and then the traditional breakfast. I wont tell you how many trips I made ;). Highlights for me were the hash browns (definitely went for seconds), the chicken frittata (highly recommend over their scrambled eggs), and the mini parfait. My coffee mug was always full, and our server was very attentive to all of our needs. We had such a great time here, and any time my parents are in town, I will have them stay at this hotel!

They have a wonderful menu for brunch, very good drinks, and the service was excellent. Confusing a bit locating the restaurant, it's actually inside the Hyatt building.

My wife and I recently moved to Chicago. We used to frequently eat at level two when in Chicago on business. Went in today to get a carry out order because she was admitted to Northwestern hospital and loves their grilled cheese. They couldn't make it for me because it was 10:30 and that is a "lunch" item. Oh well. We will never go here again.

Loud place had to use a crowded bar voice to be heard Service was terrible, one waitress covering 20 tables Food was lousy Not impressed

Came here for brunch with a friend and a Groupon and I was quite pleased with the result. The Groupon offer was for two cocktails, two entrees, and apparently, a dessert to share, which we did not realize was part of the deal. Thankfully, we each ordered savory entrees, otherwise it would have been too sweet of a meal. For our cocktails, we both tried Tee Time, which was citrusy and refreshing. I don't normally go for cocktails, as I'm a beer girl, but I very much enjoyed this one. Because I love Chilaquiles, I had to try Level Two's version and I wasn't disappointed. The smoked chicken flavor came through and the refried black beans were a spicy and tasty addition. The tortilla chips also stayed crisp in the dish making for a hearty flavor and texture combination. I wish I hadn't talked as much as I did, so I could have eaten more of the dish before it got cold. The dessert then came around, and it was a tasting of three different treats: white chocolate bread pudding, key lime pie, and chocolate chip cheesecake. I liked the cheesecake best, as it was smooth and creamy. The key lime pie was tart, but too crumbly, and the white chocolate bread pudding was just okay, as it was a bit on the dry side. All in all, with pleasant service and an elegant atmosphere, Level Two offers a menu to satisfy any taste, and I was certainly not disappointed.

This is another good brunch spot downtown in the Loop. 3 years ago my wife and I did a weekend staycation to celebrate our anniversary from Friday-Sunday. That Saturday morning we decided we wanted breakfast and my wife mentioned this place because she had a groupon for it. It's located on the second floor of the Hyatt hotel (hence where the name comes from) on the Magnificent Mile. The ambience, décor and design of the restaurant is very nice. Very sleek, contemporary & modern. we were greeted and seated immediately. While browsing over the menu were given complimentary assorted mini donuts (like complimentary bread at most restaurants) to snack on before ordering our meals. I loved the mini donuts they were excellent. I could've eaten several baskets of those and been satisfied. When it was time to order I ordered the Chicken and Waffles which was a boneless buttermilk fried chicken breast with a sweet potato waffle. The chicken was cooked perfectly. It was crispy on the outside while juicy on the inside, however it wasn't seasoned and lacked flavor I literally had to douse it in salt, also the chicken breast was relatively small (which is why I only gave a 4 star rating) the waffle on the other hand was very good, it was nice and warm yet crisp on the inside and light and airy once you bit into and it had a hint of sweetness from the sweet potato. The waffle came with butter, maple syrup & apple gravy which was very tasty it had a sweet an salty taste which made the chicken tastes 10 times better (I honestly wish I had the recipe for that apple gravy, I would definitely make it at home if I could) Overall if it wasn't for the chicken not being seasoned and the portion size of the chicken this would've been a 5 star review. This is still a good spot to visit if you want afternoon brunch or afternoon drinks/cocktails (as they have a full service bar) the food quality is very good if you can get past the portion size. All in all Level Two is a solid brunch spot.

I purchased a Groupon from here just wanting to try something new. My expectations were pretty low because it's a hotel restaurant. I was totally blown away. Service was excellent, seated right away, food was 5 stars, location was nice. Literally everything was perfect. I'm def going back and recommend for all. Only con- and this isn't a deal breaker was that there is no barrier from the elevators to the restaurant. Basically the hotel guests come out of the elevator and watch you eat and they're your focal point. One of the guests even came over to me to ask what I was having, in his swim shorts. I'd suggest those room divider curtains for a little bit of privacy. To me there is a difference between restaurant in a hotel and hotel restaurant.

Food was delicious!!! Through Groupon this place was worth it. Full price though - no way. The donut appetizer was very nice. No dessert plate afterwards though like others have mentioned. I think they were short-staffed because things took awhile and tables all around us were at various points of brunch waiting for things. Our waitress seemed stressed but was still very kind to all of her customers. So, get the groupon or living social deal and go get your brunch on!

Boyfriend got a living social deal for this place so we decided to try it out, and we're pleasantly surprised! I could see why people would never know this place existed, unless you were staying at the Hyatt it's located in. But with that being said, I'm so happy we found it! Our LS deal was good for brunch and cocktails for two. My guy only drinks beer, so I tried two of their cocktails and they were both delicious. For eats, I indulged in the crab Benedict, of which I ate the entire thing, while my boyfriend opted for the chicken and waffles, also absolutely delicious judging by the one bite I was allowed. Finally, one last touch I really loved about Level Two is their support and promotion of Chicago. All the beer they carry is local to Chicago, and we were treated to a sample of mini donuts from Stan's Donuts while we waited for our food. I found this to be a really cool and creative way to get tourists interested in just a tiny sample of what Chicago has to offer, and being a local, I really appreciated that!

Both my husband and I really like this place. Food is really good. Service is efficient, competent and extremely friendly. Absolutely love their French fries. Have had the Angus burger and turkey club. Both are outstanding. Nice quiet atmosphere on the days we've been there.

Came in for happy hour on a Monday night. I was told I could sit anywhere and then was told I had to sit at the bar to receive the special(s). The waitress and hostess both didn't know what the happy hour specials were - and had to ask several times. The menu is okay, there is not much variety over the standard American fare. When asked if I could order small plates/sides along with an appetizer the waitress stared at me as though I was speaking another language. Unfortunately, I didn't leave and decided to place my order anyway. The food was delivered timely and it presented nicely but it was flavorless and bland. I had the chicken pops and they were really fatty and ended up not eating most of them. The salad was unoriginal and bland. Overall, I wouldn't eat here again even if staying at the hotel.

I ordered the trout and a side order of asparagus. They both had way too much black pepper. Also the radicchio that came with the trout was extremely bitter and unpleasant. The sliced apple that was provided was not enough to balance it. Both the asparagus and trout were cooked perfectly. The restaurant is kind of pricey though.

Today my boyfriend and I had brunch at Level Two as a pre birthday celebration. The service was 5 star and so was the food. He had the level two chicken and waffles and I had the chiliqualies and it was... DELICIOUS. We also had the mimosas and it was probably the best I have ever had. They served complimentary dessert; we had blueberry cheesecake and two different types of bread pudding. They ALSO presented me with a birthday dessert which was also pretty good. Great 5 star experience.