Natalia G.
Yelp
Last weekend, October 4, we celebrated our son's 6th birthday at the Levy Park Family Pavilion inside the Children's Park, and it was really disappointing. We made the reservation in August, there weren't any dates available before this last weekend and the website stated that "bookings weren't available until October, because of the children's park closure". We trusted, but the playground, which was the main reason we rented the pavilion, was still closed for renovation and potentially unsafe. We got a call less than 48 hours before the party, already past their cancellation window, just to review final details, and only then did they mention that "a couple of games" were out of service and the playground would be closed to the public. In reality, more than half of the playground was fenced off, there was no drinking water, and no water play either.
We reached out before and after the party looking for a solution, an alternative, or at least an apology, but got nothing. When we finally talk to the Park's management, Monday after the party, they responded defensively, hiding behind legal terms instead of acknowledging what happened and how it affected our son, his friends, and our family.
The park director showed no empathy or accountability. Instead, she just kept quoting the terms and conditions to justify not giving a refund, rather than offering any kind of understanding or apology.
The truth is, they delivered poor service, withheld important information, and showed zero care for the kids and families involved. Families deserve honesty, clear communication, and respect when using public spaces, and this time, Levy Park's administration really failed to deliver that.