Jill Erin Cooperman
Google
I am incredibly disappointed. I chose this place for Mother’s Day brunch after rave reviews from neighbors and friends. Leading up to the date, the restaurant staff was responsive and accommodating, we had to make a couple of changes to the reservation and they were wonderful about it.
We were seated in Lexie’s Hideaway, a semi private room toward the back. As we were a larger party (9) it seemed like a perfect place, away from most of the hustle and bustle. Unfortunately, that may be why our server forgot about us.
For whatever reason, his tables appeared to be us and then a section on the other end of the restaurant. He had to spend a lot of time taking care of those other tables, presumably, because he barely took care of us. Trey was friendly and polite, and any backup at the bar or in the kitchen is definitely not his fault, but his failure to communicate those delays to us is his responsibility.
The drinks were incredibly slow to come out, the food moved at a glacial pace. We sat for over an hour, no offer to refill waters, no crackers or bread, or even an explanation WHY we were sitting, hungry, for so long, when every other table in our little room (different server) was fed and saw their server many times. If we saw Trey seven times in the over TWO HOURS we were there, I’m being generous.
When the food finally came (after I talked to the hostess about bringing us something because we were starving) it was incorrect, the portions were tiny for the price, and most of the dishes were bland. My daughter ordered chicken tenders, she got a grilled chicken filet, two side dishes were missing, and MY main dish was missing.
I don’t recall anyone refilling our drinks without us asking, there was no salt and pepper on the table to help season the food (and it needed help), and we had to remind them to finally bring the check.
The crazy thing is, the restaurant was not packed. It was just terrible service.
Like I said: disappointing