Wendy Koszakovszky
Google
I'll give you the store was busy, but not til after I made my order, then a bunch of people ordered after me. When I got my pizza, I left and went home. When I opened my pizza and tried to eat it, the crust was so thin and doughy it flopped around in my hands like a limp noodle. I didn't order thin crust, but even if I had, thin crust is supposed to be crispy. But here's the kicker, when I called to complain about it, instead of taking my complaint and making it right, the person on the other end says ," oh a bunch of customers just came in, can you call back later and complain?". I mean really, what kind of customer service is that! ? Someone needs to retrain these employees on customer service. A good employee would have asked another employee to take over the counter and seen to my complaint right away. Regardless if they were busy or not or at least put me on hold. I would have waited. The employee was just down right rude. I don't know who the manager is, but I'm gonna find out. She or He needs to be aware the employee would rather loose a customer than do her damn job. Retraining is in order for sure. You need to address the complaints when they come in, not when it's convenient for them!