Megan L.
Yelp
0 stars for the service
3 stars for the food
Came in on a Friday night around 5pm and the place wasn't very busy yet. We weren't sure how to order since it was our first time visiting the restaurant. After awhile, we started to think maybe we needed to go to the bar to order since no one had come to our table. We finally flagged down the waiter after about 20 min with no one stopping by our table. We ordered a round of drinks and then took about an hour to get our server back the table to put in our food order and next round of drinks. He was the only server and the place was starting to fill up, so we were understanding that he was doing the best he could.
After getting our food, our server completely disappeared. We weren't given any more water or even brought silverware. We went to the bar to get our own and were given only two napkins. Our server never came to check how our food was, ask if we needed anything or take orders for drinks or dessert. He was chatting with a lot of other tables and other tables were brought food, dessert, drinks and their bills. Other tables came and went and the dining room cleared out significantly, with many tables now open around us.
We were excited to try the specialty ice cream cones, so we waited patiently. FOR 45 MINUTES. Finally, we gave up and went to the bar to place an order for the ice cream cones and my friend closed our tab, thinking we might not have another chance. The ice cream took another 30 minutes to get to our table. Meanwhile, our table was cleared of even our water glasses, even though we had ordered dessert.
After waiting nearly 3 hours in which our table was mostly ignored and having not yet received our dessert order, we asked to speak to the manager. The manager came over with an attitude, clearly annoyed we would ask to speak to someone. We explained that we had really enjoyed our food but had had really bad service throughout the night and wanted to let them know. The manager's response was "so what? We're slammed. What do you want?" She brushed off all of our concerns about the lack of service because we had "closed our check" and they "assumed we were "leaving". We still had not even been brought our dessert at this point. We barely got her to agree to check on the status of her ice cream before she walked away scowling.
For a new business, the service has a long way to go. This location is near a popular tourist destination and it's bound to be busy. The food was good but 3 hours and no bill or dessert? No thank you!
As for the food:
Chicken tenders - delicious!
Fries - great seasoning and served hot and crisp.
Ice cream - overpriced, no butterscotch filling until the very bottom of the cone. The butterscotch filling was disgustingly sweet on its own. $11 for basically McDonald's vanilla soft service with an inedible sweet butterscotch soaked cone that had to be thrown away.