Demi
Google
We are regular customers and have always enjoyed coming here, which is why today’s experience was so disappointing.
This is open seating, so we sat ourselves and waited a few minutes for menus, which was not an issue. A server came by, took our drink order, and things initially seemed fine. However, our food order was entered incorrectly. We were understanding about the mistake, but then my wife waited an additional 20 minutes for her meal while the rest of us were already eating. When it finally arrived, it was incorrect again and clearly rushed—chewy, undercooked chicken with no sauce, and edamame that was extremely hard and inedible.
Our server never came back to check on us, so I went to politely bring the issue to the manager’s attention—not to cause a scene, but to give feedback like any customer would. Unfortunately, the interaction with the manager was the most upsetting part. She spoke in a condescending and dismissive tone, repeatedly cut me off, and would not allow me to finish explaining. She made a comment about using white meat because it’s “healthier,” which had nothing to do with the food being undercooked and felt dismissive and inappropriate.
The forced smile paired with the rude tone made the interaction uncomfortable. We simply wanted acknowledgment and professionalism, not to be spoken to disrespectfully.
We have always enjoyed this restaurant, which makes this experience even more disappointing. We hope management takes this feedback seriously. We will not be returning anytime soon.