Michael B.
Yelp
Food was generally good, interesting flavor combinations, but the service at the end ruined the night for me. We started with one waitress who was very good. She knew the menu well, she made appropriate suggestions. We asked her to turn down the speaker above our head as the music was very loud, uptempo cocktail party music. Great for a happy hour, but not for dinner. We could hardly hear each other, compounded by the fact that my friend wears hearing aids. About 2/3 of the way through, with no explanation, another young lady started attending us - and that's when it all went south. I started feeling rushed. It was a Monday night and the place was only half full, so that didn't make sense. I don't remember what I had as my starter, but I had the lamb for my main. It was ok, nothing special and it was already getting cold by the time I had my first bite because they served it on a cold rye salad. The salad was very good, but why would you place two hot lamb chops on top of a cold salad? And they served it in a bowl. It's pretty hard to cut meat in a bowl. Also the salad had a bitter herb, maybe radicchio which completely overpowered the delicate lamb. For dessert I had the cannoli. Very good and clearly homemade. My friend ordered coffee, a macchiato. We were talking as I finished my second glass of wine, when suddenly the waitress appeared, standing next to our table with a handheld. I looked over at her like What's up? and she said, How do you want to pay? We both looked at her kind of stunned and then I said, we haven't even thought about it, we're in the midst of a conversation, I've still got half a glass of wine and we haven't asked for the check yet. She looked back at me like I was the crazy one. My friend, intimidated, said we'll split the bill. With that she swiped our credit cards, handed the handheld to each of us, with the 20% tip option conveniently highlighted of course, and then asked us if we wanted a receipt. By this time, there was only one other table in the house. After she left, our conversation topic changed from an upcoming trip to how rude and rushed the server was. I said to my friend, she didn't even ask if you wanted more coffee - and with that we realized that 1) she never brought his coffee and 2) we were never presented with a bill. She simply appeared with a handheld and asked us to pay - without knowing what we were paying for. And since she made the coffee mistake, now we wondered if there were other errors. With the tip, our bill was $120 per person, so not a cheap place and before asking someone to pay, you show them what they're paying for. We called her over and she insisted my friend never ordered coffee. I said yes he did, a macchiato. That reminded her and she said she forgot to put it in. Yes, because you were so intent on getting us to pay and get out of there. I now took the opportunity to say what I should have said earlier. She argued with me every step of the way. No polite listening to a disgruntled customer, no I'm sorry you felt rushed, no let me see what i can do for you.... Instead, she said 4-5 times, that's the way we do it here. When I mentioned insisting we pay without presenting us with a bill, she said, well I offered to print you a receipt. A receipt and a bill are two different things. You present the bill before payment and once payment is rendered, you offer a receipt. Is that really not standard anymore?? What it felt like was our waitress had decided she was done, and it was time for us to go. After a day or two I calmed down and resolved to give them another change, but then I read all the reviews on Google and Trip Advisor that specifically mentioned this waitress (some described her as a 'little blonde) in a negative way and now I'm not so sure. Several reviews also mentioned that they interacted with the owner, a man, who was also rude. Something tell-tale to me about reviews is when the owner does not respond to them. Say thank you to the good reviews, and offer an apology to the poor reviews. It's so simple, and it shows you care about your customer. I will soon forget what I had for dinner at Little, but I will never forget how awful the service was.