Greg D.
Yelp
This is your typical airport fast food place with ordering iPads which suck, but that's just normal, and not anyones fault. What was amazing were all the strange, quirks and features of this restaurant that made me feel so sad for the people who worked there.
First off, food is editable and satisfying, if a little bland. So that's one thing. Other than that the place is chaos. The tables are dirty, cutlery is left out, and your food doesn't come with napkins, chopsticks, knives, forks, etc. I think this is because the system is so bad.
There seemed to be plenty of staff, but they were constantly confused. They were also pretty beat down from the constant stream of complaints that I heard from customers. The lady behind the counter apologized so many times and claimed things were not her fault (when I was not yelling and just trying to show empathy.) that behavior shows me that the culture at this place is totally broken, so you have to just save your own skin.
I paid for three people to have a bowl, two shared starters, and a beer and the price came out to $148! So you combine ransom prices, stressed out patrons, and employees broken by a deranged system, you get a dumpster fire.
Food for the three of us was served out over about a leisurely 45 minutes. From a fast food place! At an airport! The number of people who paid and then walked out without food because they had to make a flight was shocking. And it's not like the employees didn't care. You could see they felt terrible. But it doesn't matter.
We had starters eventually served after mains, drinks brought out after that, the wrong order delivered twice, and doubles of one other dish. I can't imagine the food waste and cost waste that is going on there.
All the patrons were bonded in a kind of clown-show humor and shared trauma event, with the legend of the suck being passed down from one person to the next.
If you have the time, and the money, and a twisted sense of humor, this place would be a fascinating anthropological study of a workplace gone bad. If you are are a restauranteur, I would guess you could poach these employees from this place in under 30 seconds.