Alexandra P.
Yelp
If I could give zero stars I would.
This spot has a delicious beyond sausage breakfast sandwich but I am compelled to write this review and give them one star because the last 5-6 times I have either ordered my sandwich or tried to order it have been frustrating and negative to say the least. 3 times when upon arriving to pick up my breakfast sandwich (after giving them a solid 40 minutes to prepare it) I was told me they were out of beyond sausage but they could make me something else or refund me. After this happened 3 times, I started trying to call in advance to ensure they had beyond sausage so as to avoid wasting my time and theirs - and every time I call, their phone rings UNANSWERED for minutes. nobody ever picks up except for one time when the woman who answered made it highly apparent she was irritated that I was calling to ask if they had beyond sausage as she was extremely busy, and informed me I needed to order via the app. I explained that I was happy to order via the app (as I always have done) but that most of the time my sandwich order hasn't been ready for pickup when I arrive because they don't always have some of the ingredients. her response was rude and short and exasperated explaining that they were extremely busy and she did not have time to answer the phone.
This place has really yummy food but overall my experience trying to get breakfast here has been consistently awful and beyond disappointing. :(
There are also constantly issues with their website / app you order through, which they mention when I arrive (pls fix?) and so every time they have apparently not had ingredients for the sandwich I ordered, there is no notification or email alert or communication from them asking if I would like to substitute for anything else. Every single time, I have only found this out when arriving at the store to pick up my order. As I don't want to substitute for anything else, and this experience usually wastes 40+ minutes of my day, leaving me hungry and irritated, it is pertinent for me to call and have a 5-second conversation to find out if they have beyond sausage that day.
when you're paying $11 for a breakfast sandwich and $6-7 for a plain iced coffee (which you can't even order on the app by the way, you can only order any coffee beverages in the store, upon arriving to pick up your other food - for god knows what reason) the bare minimum I believe you should be able to expect is a friendly storefront person who will pick up the phone and take 5 seconds to answer a simple question.
I tried so hard to love this place and their beyond breakfast sandwich is incredible - but jumping through hoop after hoop and being treated rudely while doing so, just to order a sandwich, is ridiculous. I have the most negative opinion of Littleneck Outpost out of every single breakfast place in NYC I've ever been to, based on how I've been treated when trying to patron this restaurant.