Michele B.
Yelp
Very excited for this new location in Salinas. This is Heirloom Pizza's second location in the central coast and The sad part is when I say memorable about this location it's memorable for all the wrong reasons.
With all the new old town Salinas locations and new restaurants opening up there's high expectation.Dubbers an old town staple should be hired as a consultant for some of these establishments - as they are consistent with the service. Their food is always amazing and they can handle the demand and traffic. We were seriously considering about getting up and heading to Dubbers after we received one drink and we're waiting for the rest.
I'd like to mention off top the host, who I believe name was Luis who is pictured in my entryway photo was amazing and if it wasn't for him, I honestly believe our experience would've been even worse. We arrived and was promptly seated. However, it took 25 minutes before someone came and asked us if we had any questions and that was the host, who I think could tell by the look on her face is that we were just starving and needed someone to come help us out. A lovely young lady came to ask us if we needed to place our order right as we said yes another gentleman who I'm guessing this was his section looking rather aggravated and shooed her away and said he had it. This was Marcos
We went to order our drinks, a mixed drink, which was a Paloma a bourbon neat (a shot) and a can of beer as he was taking our drink order. I politely asked if we could also have water. He quickly hushed me up and said, let me get your drink order first, so I sat there politely, kind of annoyed and figured hey, give him grace
40 minutes later (total) we received one drink, we asked five different people, including our server for the additional drinks and finally the lovely host came by to ask us if we were OK and we told him we were still waiting for the rest of the drinks 45 minutes later, the others finally appeared. We placed our order for two appetizers.
I'd like to mention that our server every time we asked for our drinks or for anything in that matter he did look super annoyed . We received the appetizers and we were about an hour and 15 minutes in now - while we were eating our appetizers, a older gentleman that was bussing tables was cleaning the one beside us-asked the man if we can have some of the napkins He was setting the table with. He asked how many and when I said four basically two for me to for my hubby, he looked at me and said 4? Are you sure you don't need a rag?" And laughed. Super rude!
I was super disappointed by now. Service is a joke, because of how rude they were.
We got to the super red chicken wing as you see in the picture we were done with that appetizer as soon as we saw it and we're super thankful that the pizza came (finally)
An hour and a half to get four drinks including water,it seemed like they definitely were judging us and didn't want give us the service that we deserved little did they know that server had the opportunity to make a banging tip , but honestly we're tired of doing that when they are so unbelievably careless and rude- honestly our server was visibly annoyed Every time he came to our table. It's not like we were asking for tons of stuff- AT ALL . And even if we did, isn't that point of a server to provide service to the patrons of the establishment? Weekly
we pick a restaurant once a week we treat people how we want to be treated, and we take care of them as they take care of us.By the time the pizza came, we asked for the ranch again one for each of us which we specified in the original order. He brought us one (? We LITERALLY just asked for the 2 sides of ranch)and then when we asked for the other one we had to ask for it three more times before he brought it, they did charge us for this which is understandable but in the same point if you have to ask for it five times you probably should've just thrown it in there.
Sad part is the pizza that we had ordered from Monterey and drove it home was better.I understand this is a newly opened establishment however it seems like they have a well oiled machine in Monterey so I don't know what happened here either way it's unacceptable to treat people who are spending $200 with you for a pizza and a few appetizers.
Notably mentioned ; when we had first sat down and we're waiting for drinks, we saw another couple come in and wait for about 15 minutes with no one coming to talk to them they got up and left-a little over two hours and $200 and all we wanted it was a really good Saturday night out. The beautifully decorated location definitely has potential to provide that unfortunately I think the staff could care less- all honestly except for the host I believe again his name was Luis.