Loft

This place looked nice while passing by, inside there's restaurant seating somewhat like a diner. Cozy vibe for sure, but the cocktails we got were in juice glasses for $18 a pop. Not much liquor either. Obviously you'd have to deal with airport pricing but these aren't even regular sized drinks. Bloody Mary is nice and tasty though. We thought of having breakfast here as well but probably better to find another one stop shop.

My server June was amazing. She made sure I was good and went the extra mile to make sure I got what I needed. Lovely restaurant and friendly staff. Definitely coming back here when I return to this terminal. I ordered calamari and it was filling for my flight. Good portions!! Restaurant also has charging station

For an airport restaurant, Loft is not a bad spot. Yes, some items could be better, but I doubt there's a full kitchen in any one of these airport restaurants. The food here is average, but not subpar, the coffee does the trick. There's one selling point for making your visit while you wait for your flight: the atmosphere is by far the best vibe in any other restaurant in this entire terminal. Plenty of seating, plenty of outlets, a cool bar to sit at, noise is limited, easy to order and pay for your food by way of QR code. Yes, at times you will wait a while for your food, so be sure you have plenty of time at the terminal while you wait.

Ordered a medium well burger with a lettuce wrap and a soda on my phone. I had to ask the staff for my Diet Pepsi after waiting 10 minutes and watching them stand around. My burger comes and the patty is barely warm and raw. The woman who brought me my burger was the nicest one there. It’s upsetting that I did not feel comfortable sending it back due to the negative feeling I got from majority of the staff so I tried to eat some of it with the blood juice all on my plate and fries. I thought maybe I was overreacting but it tasted raw as well. Then the staff member came by so I let him know it was raw, and he responded saying that I already ate it, most likely insinuating that they would not recook it or refund. He even asked if I needed a Togo box… why would I want to take a raw cold burger on my flight? I’ve never experienced this before and it’s very upsetting. I hope I do not get food poisoning while on my flight.

Regretted eating here. Atmosphere is OK, but the latte was the only decent part of our meal. The salmon was disgustingly over-salted. As in have a side of salmon with a pound of salt. The WORST I’ve ever had. Veggie wrap was bland and also way too salty. I don’t expect airport food to be delicious, but at least be decent and not completely awful. They also don’t have any machine to swipe your credit card, so they manually enter all of your information. They also expect you to tip before any “service” is given and before you receive any food. Our waitress never checked on us after the food was brought out. Awful!! Don’t bother with this place!

For an airport this place is fine. I'm not sure why there are so many negative reviews here for this place. It's exactly what I would expect from a restaurant in JFK

Normally, we'd see these previous reviews and steer clear. But with over 3 hours to kill, we didn't even check the reviews. There was no wait. We were there on a Saturday night at 7:30pm. You scan an iPad and are able to order your food from your phone. I saw a review that said they require you to share your information via account sign up but that was clearly OPTIONAL. You do not have to swipe your card there as the previous reviews said, though you can if you want. You can do everything from your phone. The food came out timely and it was delicious. Highly recommend the turkey sandwich! My kids had chicken tenders and wings and were raving about the buffalo sauce. The refills were a little weird because you have to wave down a waiter for them. Appreciated having a charging station at our table.

If this place didn't force customers to pay and tip up front, there's no doubt in my mind the average person would tip less. The expeditor waiter was the ONLY WAITER present on a *Saturday before Christmas*. While he ran around trying to do the job of 4 servers, the hostess just mosied around without even trying to step in to bridge the dismal gap in service. Needless to say, it took 20 minutes just to get a drink after sitting down. Meanwhile, I counted a measly 12 other customers, several of whom left shortly after I arrived. It's a shame how understaffed this place is.

This is located at the far end of the terminal which is not as busy. It looked clean and inviting from the outside. You order using a QR code on the table which is a nice concept until you realize it is a lot of typing. I got the eggs for dinner which seemed to be the healthiest option. The folks who work here varied from surly to pleasant. The food itself was meh, did not think you could mess up eggs but the mushrooms in it were chewy and inedible. Rounding up a star given the space was a nice respite from the rest of the cacophony of the terminal.

Service is heinously slow and you're expected to tip before receiving your food. Not a staffing quantity problem, lots of them seemed idle but it still took 30 minutes and two promptings to get my wife's fruit salad

I love their Bloody Mary and get it EVERY TIME i use this terminal (5; across gate 26). Number one on my list of best BMs Heads up: their system adds it's own tip--so even if you feet great service you can't tip more unless you're carrying cash (and who has that anymore?!).

I don't see why this place has such a bad rating!!! I showed up at approximately 5:15 in the morning, greeted very nicely, and took a seat at the bar. Unfortunately, in New York a bar can't serve until 6 AM so I ordered (via QR code) a latte instead. I also ordered breakfast of eggs, bacon,and some home fries and toast and it was delicious... and came out quickly. But the best part had to be after the bar opened. Nicole came on shift. Let me tell you, you want this woman to be your bartender! She is so friendly, attentive, and HILARIOUS! I definitely enjoyed my time waiting for my flight because of Nicole! Kudos!

Eh. Wouldn't return or recommend. Ordered an "avocado toast". Got a regular sliced bread (singular) with what seemed like their non fresh appetizer guac smeared on it with two decently poached eggs. This was surrounded by a sea of fried potatoes. I would say this missed the mark for healthy. Also, the surrounding tables and glance into the kitchen and flies hanging around made it appear they have a cleanliness issue. Limited selection in an airport, but I'd roll my dice elsewhere next time. Definitely not with the price. On the upside, they did surprisingly serve a nice Rishi green tea. The whole order cost me $26.64. :/

Run!!!! We were charged $11 per bottle of Bub Light. Had to catch flight and the bartender closed out our tab and bill had "5 Flat Tire" beers on bill but we really had 5 Bud Lights = $55 (plus tax & tip=$69.78) Female bartender said all bottle beer are $11 each, but that is not what the menu states!!!

I'm giving the place 0 stars. Bad service and not convenient at all to order from. You can only order from a QR code. My partner and I ordered 2 lattes, waited about 15 minutes for the staff to tell us that the machine had not been working. Then we just asked if they can give us plain coffee with milk which they then said they couldn't give us coffee. They gave us hot tea which is not at all what we ordered. We wanted to cancel the order or get a refund and then they said they couldn't help us, that we had to do so online. Which we then tried and the website does not allow you to submit the request because the submit button does not work. Definitely a scam on their online and bad customer service. Do not recommend.

Ate here in way back from Paris. In jet Blue terminal. Food not bad. Service slow. Chicken sandwich ok. Turkey sandwich salty.

Got signed up for a monthly charge when trying to download the QR CODE. Poor service. They did not know how to make a cafe au latte even although it was offered on the menu. The price list was all wrong. I was charged 2 dollars more than the listed price and automatically charged 20% tip fee. This place is a scam.

If you can avoid this place- do. Self service order placement. Only half of the iPads do not work. Order coffee? They yell your order from across the room, go fetch. It's warm, not hot, made how they felt like making it... not how you ordered it. Naturally. The table surfaces and mats are absolutely disgusting!! They do not clean any area. That we saw- ever. And the layers of grease and stain and filth confirm it. JFK. Airport servicing one of the largest cities in the world. Shameful. I travel all the time, every week for business. This is by far the worst airport I've been to, and the restaurants are an unfortunate extension of the host, with service and conditions to match.

$18 for a small pour of white wine, that goes for $18 a bottle retail. An Arnold Palmer that was a cloudy, sour, undeniable mess. They replaced it with a weak ice tea with no ice. AVOID!!!

Oh wow. I hate to say this but these women that work here are truly Cee U Next TuesdayS. I walked in at 8:30 on a weekday and was immediately approached aggressively telling me they are no longer serving food. NO problem to me..I just want a drink. So I get a drink, mind my business and sip until I have to go. The main female dog swipes my card and take it without me signing and assigns herself her own tip! The her side dog comes by barking at me and when I ask about it and says it's "automatic tip"?! Never heard of that before but it you want to experience come to to this space!

Found this pleasant breakfast nook while on a post-flight/pre-connecting flight prowl for protein based sustenance. I like Hawaiian Airlines for being the only US flagged carrier that provides free meals, unfortunately everything they had available was loaded with sugar and high glycemic carbohydrates, which I cannot consume. So the Loft offered a flexible menu that was adaptable to my dietary needs. I ordered coffee, water, and two, 3-egg omelettes (plain/eggs only). Coffee was not Kona but it served me well. (Boy am I spoiled living in Hawaii!) The "naked" omelette arrived and it was sublime! Simple but wow! Two of these did the trick. I'm so grateful to the chef for accommodating me! Only downside (not the restaurant's fault) is the ordering protocol executed via iPads. I'm old school so I prefer human interaction. Despite this aspect, ordering was fast, the staff extremely pleasant and helpful. I would definitely recommend this place and come back again if my travels take me here again. Not sure why this establishment has such low ratings... it's 5 star in my book! The free smartphone charging station is definitely a thumbs up (with "Shaka")! Mahalo Loft! And mahalo mai kakou for reading my review.

Bad service ordered a margarita on 8/3/22 for $21.87 from the table waited 30 minutes no drink but the screen said preparing i spoke to the waitress there N she told me my server have left i explained i havent received my drink i was told that i didn't order at the bar so i cNt get no drink only my refund back i spoken to the manager only for him to tell me that hes short workers had 3 calls out and the waitress is by herdelf so thats why she couldnt reach me on time to stop me from ordering i was also told in 24 hours i would receive my refund im now in 48 hours and still no refund 8/5/22 THE ONLY REASON YOU GOT 1 STAR CAUSE YOUR WOULDNT LET ME POST MY REVIEW

There is no lower bar that can be set for service, food, or atmosphere than to come to this place. Lukewarm and dry the fries are like where hope goes to be sad in one of God's happiest food groups. They literally only had to fry and then shake salt. The bar service is the slowest on the planet with no hustle at all. Its where AA meetings could take place because the drink is never coming. And the surfaces are so dirty because the concept of cleaning seems a step beyond their job descriptions. But they hold the floor tiles down by just standing around so that is a relief.

This place is almost everything that's wrong with the intersection of dining out and technology. But the chicken fingers are OK. There are iPads at every single table, propped up at eye level at every single seat. There is no option to order with a human...which is fine I suppose, I'm sure they're just trying to be efficient (except for the fact that just about all the food that sounds worthwhile has to be eaten with your hands, and touching the same screen as hundreds of customers before you before doing so isn't that appetizing). However, there's also no option to enter in specific requests. For instance, chicken fingers come with honey mustard or barbecue sauce, and goddamnit I want both. Why not just ask the people who brought the food out, you ask? I did think of that, but after two of them just didn't bring it out I just gave up. I was willing to pay for it too, but I imagine that because you prepay (the tip too) before you get your food, and there's no way to open up another transaction and get me some damn barbecue sauce anyway. In addition, there's no option to move the iPads out of the way, so you can't see the face of the people you're dining without standing up or ducking to the side of the colorful flashing advertisements on the screen in front of you. Call me old-fashioned, but I like to actually look at my wife's face during meals. She on the other hand, would rather stare at the colorful flashing advertisements on the screen in front of her than look at me (and who can blame her). In closing, the guacamole is drastically overpriced, given the fact that the old, stale tortilla chips are not the ones in the photo on the iPad image of guacamole. This false advertising cannot stand. This concludes me shaking my old, liver-spotted fist at the new-fangled airport cafe.

Plans was delayed today for 6 hours so went to grab something to eat and a beer , they had iPads in stands at the counter so I proceeded to order on the iPad ,I ordered 1-cheeseburger @$18.50 and 2-Heinekens ,the cheeseburger took about 1hour to come out ,I saw people who came in well after me being served ,I showed the waitress my receipt that I paid for a cheeseburger,she was very nice and got on it ,came out about 10 minutes later with my cheeseburger and made sure it was what I ordered ,while leaving I checked my bank statement and found 3 different charges from this place , I have my receipt for what I ordered but have no clue what the additional almost $60 is ,calling my bank to decline these char

Worst service!! I ordered a breakfast sandwich, which you order from your phone, requested to add avocado, an employee comes out stating that it would be an up charge, I told her no problem, I'm happy to pay, then she states "we don't do that" THEN... I order and pay for a mocha cappuccino, which is more expensive than a regular cappuccino... they come back stating that they don't have mocha so I said fine I'll have a cappuccino... they wouldn't fix my charge to give me the price of a regular cappuccino. Worst service ever

Had a couple of hours to kill in the Jet Blue terminal, and found heaven. Absolutely one of the best burgers Ive ever had. Added cheddar cheese, bacon and avocado. DELICIOUS! French fries are nothing special, so they need to step up their game with those.

This place gives me mixed feelings. At the outset, the concept is very modern and an attempt to he tech savy. It appears to be self seating and first come first served. Each of the tables have ipads to place your order complete with the ability to pay for your order. It is very hands off. The tables also have sockets and USB ports for electronic devices, etc. The upside is that you can order when ready, the downside is that you pay for your order including tip first. What if service is great and I would have tipped more? What if I wasn't satisfied with my order? It wasn't very busy so I was able to wave someone down for questions, etc. No problems here. The food is pricey as to be expected in airport. My order didn't come sans blue cheese per my request but the salad was still edible. Overall ok. I may or may not come back...depends on of I have a long layover in this terminal again.

Worst fried calamari I've ever had. $4.99 for an 8oz cup of Pepsi. Sticky floor. Chairs scrape the floor like fingernails on a chalkboard. Why can't the JetBlue terminal at JFK have decent restaurants. They all really suck. Throw a chain in there - better than these outrageous microwave cafeterias.

This place saved me! After being completely ignored at the place by Sbux (and sbux line was huge....) an airport staffer recommended this place. The gals at the coffee bar were awesome--sweet and helpful--and the coffee was strong; best of all I could choose my omelette fillings. The food arrived really quickly (to go) and I was so happy I doubled back to tell folks waiting at the other places that this was a great, nearby option. My goat cheese/spinach/onion omelette was hot and delicious.

HORRIBLE SERVICE ! Avoid this place at all cost if you're not trying to miss your flight! *Stick to AeroNuova or DeepBlue

Don't do it! 70$ for a beer and a wine. QRR did not work and that was only option. Go to the sports bar! An embarrassment to NY.

Worst airport bar/restaurant. I tried getting a beer- took forever. they didn't have the one I ordered, so I just asked for my money back. And that took an hour to do. The lady next to me was having issues with the tablet charging her for something she didn't order. They need better management. Never again.

Horrible food, bad service it took 30 minutes to get a burger and when it came out it was completely wrong order wouldn't recommend to anyone. Very expensive for shitty food

Pros: outlets in all seating, airport WiFi, quick service, clean Cons: slightly overpriced So you just got past TSA and are wondering if you should go for the CIBO food court or something else. Well, just answer this: do you need/want seating space? I was looking for a place for breakfast (7:30am) and the food court looked really busy. Loft, on the other hand, was pretty empty. They have plenty of seating, and every table has outlets for your devices. We ordered "Eggs any style" and "Build your own omelette" along with drinks and everything was tasty. Food tasted homemade, not like the prefabricated plastic flavor of the fast food chains. I'd say it's a bit pricey, with out check running north of 40 dollars. However, if you factor in ample seating and comfort, I suppose it comes down to personal preference.

Awful customer service. Rude servers. Wouldn't give me a cup of hot water or help another customer next to me that was having trouble with the touch screen ordering.

Rip off. They have touch screen ordering and then swipe to pay at the table. We were there at terminal 5 on 4/7 during a long delay. First, they didn't take the food vouchers we were given. The staff said they can't because of the machines. Then after placing our orders, the swipe machines did not accept our cards. We called over an employee and she was able to enter the transaction. Well apparently one of our other attempts worked as now I see a charge for the amount on two of our cards! Go one of the many other places in the terminal that take the vouchers and don't rip you off. Food was okay. Drinks took forever to come. A glass of wine and an iced tea. Staff was nice but they were clearly frustrated by this technology that didn't work. Stay away!

If you are looking to spend 100 dollars on some white wine that tastes like gasoline and a single piece of bacon surrounded by cardboard with a blanket of kraft single cheese this is the place you have always been dreaming of! Listen to the sweet sounds of the barista screaming about different types of milk while you send your morning e-mails out. If you look to your left or right you will see the trail of tears around this restaurant and by tears, I mean breakfast potatoes. I do not know from personal experience but it looks as if these must be inedible as well, and we all know potatoes are the most delicious food known to man so ruining them (which is quite hard to do) should truly be a crime. If you want to visit the restaurant's website it will direct you to their sister company Anne Taylor Loft, so enjoy the holiday deals!

I like the concept of self ordering via iPads , but only when they work. A good amount of the iPads used to order doesn't work and the menu isn't updated. I ordered one tap beer but they ran out. Food wise I ordered the burger and fries. The fries were cooked but super soggy . Burger was average . Overall not a bad place to charge your stuff, but I expect better restaurants around the area.

Host was extremely rude and unhelpful. She did not even acknowledge us being there she was too busy speaking with another gentleman that seemed to be another employee. After asking for the menu she rudely told us to scan the bar code for the menu (like we had to know about it). When we asked for a table with her unpleasant attitude she told us to stand by counter and then to sit wherever, it wasn't much on what she said but how she said it to me, truly i felt discriminated. I can understand why there were no customers they most likely received the same treatment as my group. While traveling I would like to have a relaxed time but she added frustration to my trip. We had to choose another place. Hope things change for the future.

I ordered food. It came completely differently to how it was advertised. I sent it back and asked for a refund. I was told I had to go on the website in order to get my refund. I have now emailed three times, with my receipt etc, and still not received a response, and it's been a month! I can't say I would recommend this place!

I hoped for a good experience, as Loft appeared on a list of better places to eat in Terminal 5. It was pretty quiet, and the music is nice. The food is overpriced. I got a chicken sandwich and fries for $16.99. One glass of iced tea (refills cost extra) was $4.00. You pay upfront, so you're asked to leave an 18% tip (the number can be changed, but 18% is suggested) before you get any food. Then add tax. That seems wrong to me. The fries were warm, but only just. They were limp enough that I thought they had been sitting under warming lights for a while. The chicken slices were thin and were significantly smaller than the roll halves they arrived on. The chicken was quite dry. The meal cost close to $30 by the time you add tax and the tip... and that's just for one person with what was probably the cheapest sandwich on the menu and a non-alcoholic beverage. No one came by to check on me after I got my food. I got up to ask if I could get a refill on tea and a nice server came by to ask what I needed. She said more tea would cost. I asked about tap water, and she brought me a glass of water. I don't know where one can find good food that's affordable in Terminal 5 at JFK. I'm sorry, but it's not at Loft.

I was unprepared for my 10 1/2 hour flight from JFK to HNL and decided I better eat something so I wouldn't become that unruly hangry* passenger. Loft Kitchen provides iPads at every seat even the bar. Not for entertainment but for ordering. The wait staff that you see around are food runners and you won't have much interaction with them. This is fine if you're not a picky eater and don't require your food customized. Everything is done on the iPad including ordering your food, paying for your food, and even an option for a tip. Seems like a great airport concept to me, would've been even better if the food came out quicker. I had to flag down a runner to ask about my food after a 35 minute wait. *hangry- so hungry you're angry

Mike, Keisha and Lauren were fantastic in making sure we left satisfied and fed. Went above and beyond to make sure food/drinks were prepared and delivered.

Ordered a Ruben, it was terrible. Very little meat or sauerkraut, no flavor Russian Dressing. My wife got the pulled pork sandwich, with out the bun, said it was good, but though she asked if the fries were coated, they had a coating and she could eat them. Even though she loves sweet potato fries. She is gluten in tolerant. Beware if you have celiac, avoid this place

I don't love eating in airports but sometimes it's necessary. I usually hate it because it's expensive and super fattening. Loft is no exception but I was duly impressed by the sweet waitress. The Calamari was super soggy and oily. I didn't even want it but Pete was starving. The damage for two was $57. Be aware burgers come with fries. We canceled the extra side we ordered BEFORE the food came out and the sweet girl refunded us. Pete ordered his burger rare and it was cooked to his liking. Not the worst choice if you HAVE to eat in the airport and the service was great.

Looking for a breakfast spot in JetBlue Terminal and was directed to this beautifully decorated restaurant across from gate 25. Atmosphere, food and staff were lovely. Highly recommend

This is a different experience for sure but mine was not as bad as others I guess. It's a little weird and impersonal ordering on a tablet, but they will help you if you're not understanding what to do. Think of it like Amazon, click on what you want (food, drinks, etc.), add things to your cart, and pay then someone brings your order. I've never done this before so I didn't know my order didn't go through until I'd been waiting a while. Once you swipe your card (yes, you pay and tip upfront) there should be some kind of confirmation that your order has been put in and periodically an update will come on to the screen. The ladies who work here were all friendly and helpful, however they apparently gave my order to someone else. Not sure how, I didn't see anyone else but there might be a back dining area that I didn't go far enough in to see. I had the Cobb sandwich. I like cobb salads so I figured I would try their sandwich version. Not bad, but it could've used more bleu cheese and bacon. There's no egg on it either, but maybe that would be weird.

If you like LOUD obnoxious music and rude employees, this is STILL a poor choice at the Jet Blue terminal. You order on a touch screen and mine wasn't working so we did it from bf's. Overpriced guacamole and bland weirdly textured reddish hummus that we would have sent back if there was a real server and we could hear that our flight was delayed even longer. Ughhh

The iPad concept is pretty cool... except the chefs in the back don't actually care about your personalized wishes... We ordered the turkey sandwich to go without cheese. Instead we got a turkey sandwich not to go and instead of the blu cheese they out feta cheese. Which we noticed once we were on the plane. So what's the use of ordering through the iPad if they don't even look at it? Anyway, we ordered some beers too. I ordered a grapefruit Hefeweizen and it tasted like grapefruit juice, pretty good if you're looking for a fruity sweet beer. While you wait for your food, you can watch sports or play games on the iPad to win things.

I've been trying to fight it with my credit card, but after these morons at Loft said they never received my first order and had no record of it, lo and behold, they now can provide a receipt even though they said they never received my order. This place is so sheisty. DO NOT EAT HERE.

Loved you could just order from a laptop. Great experience. Waitress was very attentive.

I'm glad I didn't look at the reviews before eating here! The place is clean, comfortable and modern. It was easy to order off the tabletop tablet (be sure to scroll for individual order options). My cc was giving me some problems, but a waiter came over immediately to help. I had a latte, and my husband had a regular coffee. Both delicious and large (14 oz?). He ordered an omelette w/ toast that came with fries. I had the yogurt parfait. Again, both were very good, and came out quickly. I do agree the place is pricey, but we're at JFK for goodness sakes! I found the food, service and convenience worth every penny.

This place sucks. The food is at best average. I find the use of the IPAD menu order system odd at best and totally lacking of interaction at worst. Nobody actually waits on you yet the menu and billing comes with an automatic 18% tip. Just padding the owners pocket. The tables were dirty as well.

Rude male waiter - out of ginger ale - told off for asking for a refund by said worker - not given any cutlery Terribly slow in telling me nothing he could do to help ' he is just a worker ' I hand to wait for manager on site who apparently wasn't there. Dirty placemat / honestly I felt as if I'd get food poisoning if so ate here. I prefer humous which was ok but felt horrid eating it as so unclean and with bad attitude of Staff made me question how much the owners really Actually care about standards as they are in an airport and it's easy traffic . If FOH is that bad what's the kitchen like? Don't eat there - sit at bar outside and grab an alternative snack.

Just the worse place. Keep walking and find anything else. Drinks are made from the bar any they actually just yell when the drinks are made. Since everyone orders the same thing, no one knows who's order they are filling. Not sure what kind of idiot runs that place.

I cannot rate the food or drinks, because I didn't get any. I walked past the chairs that were sort of lined up, as I questioned whether it was even open. But I saw a man at the bar with a beer in front of him, so I walked up to the bar. There's a tablet there so I tapped it. There were some other people in the corner-- I didn't know if they were customers, sort of assumed they were. One of them got up and walked over to me... with her mask on, I didn't understand what she said at first. So I just looked at her and said "I'm sorry? What?" And she was laughing at me and said "it's closed!" Waving her hand toward the row of barstools. To be fair, I did think it might be closed and so even though she was hard to understand as she scoffed at me--- I picked up her message. My bad, walking in and trying to order when I should have known by the row of chairs that it was closed. By the look of it being all automated (tablets at every seat or table), I didnt think it was weird that no workers greeted me. They didn't have to greet me or give me service while closed, but I think they should have had it roped off better, and the way she laughed at me was rude. If I had trouble understanding her due to language differences, it might have been impossible to understand what she was saying, and the added laughing was added rudeness. I am always surprised at how people who work in tourist spots, hotels & airports don't slow down their speech and enunciate so that people can hear and understand them. A culture of respect and consideration is definitely NOT taught to the employees of this "restaurant."