Christopher Z.
Yelp
The food was pretty good. I had a burger and fries, which were standard burger and fries. My friend had a BLT which he said was "very very good." So, no complaints there.
You seat yourself, and, since it wasn't busy, this was easy. Then, you scan a bar code to get the menu and order on your phone. There is no 5G service there, so the menu was slow to download on a weak 4G signal. There was a Lou's Guest Wifi, but no signs to indicate the password to get onto the wifi. All of this takes place with no interaction with the people who work there. When placing your order, you pre-pay. This includes a tip. I should have put zero and then put cash on the table after, because, when you prepay for service, you get no service. The tip is supposed to be a reward for excellent service, at least that's how I was raised. Anyway, the ordering screen defaults to a 22% tip, with choices for 20% and 25%. Tipflation is really bugging me since the pandemic, but that's my issue. I chose 20%, because no one seated us, no one took our order, no one came around to answer questions about the menu or make recommendations, no one told us the wifi password.
It didn't take long for the food to come out, and someone did serve it to us. She also gave us a thing to get out of the parking garage for free. That was our one and only interaction with the staff. It lasted less than 30 seconds, and that's what I got for my $7.58 tip. They never came back to check on how the food was. They never asked if we needed anything else. When my ice tea was empty, I did get a refill, but had to walk my glass over to the bar to get it. It was a 12 ounce glass, so it didn't last long either.
The restaurant is nice and clean, airy and comfortable. I liked the atmosphere. I'm sure the location has expensive rent, so I'm not surprised the meals were over $20 each for simple food. The one thing they could improve, and it needs a LOT of improvement, is the service. While the staff were friendly, this was 99% a self-service experience.
Food: 4/5 | Service: 1/5 | Atmosphere: 5/5