Lisa DeVito
Google
If i could leave zero stars for service i would. I came to Luciano’s with my boyfriend for his birthday, and unfortunately, the experience was very disappointing from start to finish. Nobody we interacted with was friendly, and we felt uncomfortable the entire time. Being younger than most of the other guests, it was clear we were treated differently and not given the same courtesy or attention. Our original server barely checked on us, never asked how our food was, and completely skipped offering dessert at the end. After our meals were boxed, we were simply handed the check with no acknowledgment of the occasion.Even more concerning was how the allergy situation was handled. We asked about the chocolate cake and were told it was fine then they went to check wheee it was made if it was okay and it wasn’t. Then, the same back server came over to discuss a dish, told us ANOTHER dish was safe for a peanut/nut allergy, and then returned 10 minutes later to say we actually couldn’t have it due to peanuts. This showed a lack of proper allergy knowledge and attention to detail, which is unacceptable and unsafe.We also waited 20 minutes without anyone coming by, only to later find out we couldn’t have any dessert options anyway. For what was supposed to be a special night, the lack of warmth, care, communication, and basic hospitality was extremely disappointing. Meanwhile all of the older guests were getting phenomenal service around this. I say this as a General manager of an italian restaurant who has been in the industry for 13 years. The reviews were promising but experience disappointing. For a supposedly nice restaurant, the lack of basic hospitality and attention was embarrassing. We won’t be back. To end it there was a fly in my water :)