Xee M.
Yelp
I was extremely dissatisfied at my experience yesterday. Before I tell you of yesterday's experience, let me give you a background of my previous visits.
I AM/WAS A LOYAL CUSTOMER. This bakery offers delicious roast duck, roast pork, and buns. I like their food so much that I've bought 5 ducks in one day, and have even asked if I could place an order of a whole pig (which they didn't provide at the time, although it has been a while since I've asked.) Whenever my family from out of town visit, we always buy our pork and duck from here.
Yesterday, I took my brother here for the first time. There was a couple in front of me, so I just PATIENTLY waited for my turn. When they left, I started placing my order. I asked for a pound of pork. The slab I chose turned out to be 2 pounds, which I said was fine. Then my brother and I chose buns. The employer/owner bagged my things and asked if that would be all. I confirmed and took out my wallet.
Next thing you know, a customer walks in the door and starts talking to the employer/owner in their native tongue (I don't understand or speak their language). They just keep talking as I'm standing at the counter. I stayed there for quite a while, thinking they are probably just saying hello.
However, the employer/owner starts bagging up buns. My gut told me (remember, I don't speak or understand their language) they just allowed a customer to skip me. When I looked at the total that she rang, it was $77. I asked why it was so much, the employer/owner confirms it wasn't my order.
During this whole ordeal, I wanted to leave. But I stayed because I gave the owners the "benefit of doubt" that perhaps there was a miscommunication (because I don't understand their language), or perhaps this lady ordered first and just went out to her car before I came in, or perhaps I was just overreacting.
After analyzing it all night, I have concluded I most likely was not overreacting, and any normal person would have just walked out of that establishment. For if it was a misunderstanding, the employer/owner would have said something.
However, the employer/owner never explained what was happening, never asked me to wait, and never apologized to me.
I live a good 30 minutes west of this bakery, but I would rather drive to Madison or Chicago than return here.