eduard constantin iliescu
Google
⭐ 1-Star Review ⭐
Title: Extremely disappointing after 10+ years of loyalty
We’ve been loyal customers of Luigi’s in Las Olas for over a decade—coming at least once a month for their wings and pizza. But tonight, for my mother-in-law’s birthday, was hands down the worst experience we’ve ever had.
We arrived at their open-air patio—no roof, no walls—on a slow night with no wait. We ordered drinks and appetizers, everything was fine at first. Suddenly, a rude hostess approached me and told me I couldn’t vape, even though we were outside under the open sky. I didn’t argue, because we were celebrating, but we politely asked our server since we’ve never had an issue in over 10 years.
The server (also not the friendliest) insisted it was a “law”, which it absolutely is not—I checked. Maybe it’s their new house rule, but in that case, have the decency to put up a sign instead of surprising regular customers and embarrassing them in front of their family.
She came back after checking with a manager who said if nobody complains, I could vape—by then my night was already ruined. I didn’t vape again, lost my appetite, and didn’t even stay for the main course.
On top of all this, the place was full of flies, making it almost impossible to enjoy eating outside anyway. No manager bothered to come talk to us or apologize.
And to top it off—how does your hostess approach me and speak in Spanish without even asking what language I speak? I don’t speak or understand Spanish. That just added to the disrespect.
I paid the bill but left zero tip—Renata gave some cash, otherwise the server was lucky. After more than 10 years supporting this place, we’ll never return again. If you’re going to change your rules and attitude, own it and post a sign—don’t hide behind false “laws” and push away your loyal customers.