Brandon Cambron
Google
I am deeply disappointed with Luke's Local due to their inconsistent alcohol policy and the unpleasant experience I recently encountered. As a regular customer who is over 30 years old, I often visit the store to grab a refreshing non-alcoholic beverage. However, this time I was asked for an ID, despite never facing such a request before. To make matters worse, the counter person was rude and insistent on me providing my ID.
The inconsistency in Luke's Local's alcohol policy is perplexing. They enforce strict identification checks for a zero-proof "cocktail" called Phony Negroni, which contains carbonated water, cane sugar, natural flavors, citric acid, fruit juice, phosphoric acid, quinine, and sodium benzoate. These ingredients make it an ideal choice for those seeking a flavorful non-alcoholic option. However, they overlook the need for ID checks when selling alcoholic kombucha, which can contain minimal alcohol percentages.
As a regular customer who visits Luke's Local specifically for non-alcoholic beverages, I expect a convenient and hassle-free experience. Unfortunately, the inconsistent alcohol policy and the rude behavior of the counter person have shattered my expectations. It is frustrating to be subjected to unnecessary scrutiny and to be treated disrespectfully as a loyal customer.
I sincerely hope that Luke's Local takes customer feedback seriously and reevaluates their alcohol policy to ensure fairness and consistency. Additionally, providing proper training to their staff on respectful customer interactions is crucial to improving the overall shopping experience.
Based on this disappointing encounter, I regretfully cannot recommend Luke's Local to others. The inconsistent alcohol policy and the unpleasant encounter with the counter person have significantly impacted my perception of the store. As a loyal customer over the age of 30, I had hoped for better treatment and a more enjoyable shopping experience at Luke's Local.