J
Google
I’m writing to share our experience with the leasing process at The Lyra Apartments, which was both disappointing and concerning. It reflected a lack of professionalism, transparency, and fairness that we did not expect from a property of this caliber.
My husband applied for a unit at The Lyra and worked directly with your leasing agent, Lauren. From the beginning, he clearly communicated that the offer letter he submitted was for a second position—not a replacement for his current employment. In addition to this letter, he provided pay stubs reflecting a current income of over $200,000 annually. The new role—also a confirmed offer—would pay a salary exceeding his current position, bringing his total verifiable income to well above your stated requirements.
Despite meeting and exceeding the financial qualifications, he was told that his application was only conditionally approved due to income concerns. When he followed up, Lauren indicated that she had assumed the new position was replacing his current role. My husband reiterated—again—that this was supplemental employment, as he had initially stated.
Instead of resolving this misunderstanding, the process devolved into additional scrutiny. Questions were raised about how he could manage two positions and why one of the jobs was based in another state. In today’s remote-first professional landscape, where holding multiple roles and working across state lines is both common and acceptable, this line of questioning felt outdated and unjustified.
He also made clear that he was on a tight timeline, yet communication became sporadic and unclear. After days of follow-up with no meaningful response, we ultimately received notice that his application had been denied—without any explanation.
What’s most troubling is that his income, even without the second role, exceeded the leasing criteria. Previously, he was told a guarantor might be needed, yet when it was clarified that the second job was supplemental and not a replacement, the result inexplicably changed to a full denial. This inconsistency raises serious concerns about the decision-making process and the standards being applied.
My husband has lived in luxury residences around the world due to his professional responsibilities, and he has consistently maintained a positive history as a tenant. He has never experienced such dismissiveness, ambiguity, or lack of courtesy in a leasing process. Given his qualifications, we are left to question whether bias may have influenced this outcome. As a minority applicant, the lack of transparency and accountability was not only disappointing—it was disheartening.
We were initially drawn to The Lyra for its relative affordability compared to nearby properties, many of which charge between $9,300 and $9,800 monthly. But no amount of savings justifies the disregard and lack of integrity shown throughout this experience.
We hope that this feedback is received with the seriousness it warrants, and that it prompts internal review on how applicants are treated—especially those from underrepresented backgrounds. No qualified applicant should be subjected to a process that feels arbitrary, inconsistent, or exclusionary.
