Tony P.
Yelp
I am going to preface this review that our school went on a field trip to see a dress rehearsal for the Nutcracker. The kids were very excited, because a majority of our students have never experienced anything like this before. They were enamored with the dancers, orchestra, and setting. The excitement for them was off the charts, and the performance aspect of it did not disappoint. I wish that you could split the review into two different parts: performers and customer service (ushers and transportation people). The dancers and orchestra were absolutely awesome. Our school students sat there quietly watching and taking everything in.
Now here is the downside of what the Lyric Opera house did. They packed the place with hundreds of school children. All of which took buses to this facility. There was no organization for the drop-off as our bus sat Wacker for at least 20 minutes not moving. Then after the bus driver dropped us off on the next block, we waited outside for 30 minutes; as we waited for some staff to tell us where we were supposed to sit. Once we entered the facility, we as a school tried to take a picture; but we were told that the ballet was going to begin, so we had to hurry up to the fifth floor. We were told that there would be time after Act 1. After Act 1 finished, our school tried to take the picture as we were directed to by the person, when we walked in. Sadly, there was a power tripping young woman, who has no idea how to talk to people. She said, "There is no time for us to take pictures, because we came for free." She then started to scream at different teachers, and she stated, "That our school would not be invited back if we don't leave immediately." Her final lie was that she claimed our bus was blocking fifty other buses for leaving the street, and our school/bus responsible for the chaos and delays outside. When we left the facility and found our bus, it was firmly parked in the middle by the curb, and not blocking any other traffic. Sadly, our bus did not move for another 30 minutes, as other buses and schools were blocking us from leaving.
So I know that this won't be read by anyone of importance at the Opera House, but she was a young caucasian woman in her early 20s, blond hair, wearing a stocking cap inside a building, and rimmed glasses. This person has no idea how to handle the position that she was in, as she was on her power trip. You won't have to worry about banning our school, as you claim to have the power for; as your actions have left a lasting impact on our staff, parents, and students. It only takes a minute to act like a human being to others, but you took a wonderful experience and ruined it for these students.