Macy's

Thanks so much to Wendy Morales…Who did a fabulous job helping us to get ready for a fashion event in your area. She went above and beyond to help me and my daughter. I am so glad that some associates still take pride in doing an exceptional job….Thanks…

This location offers a very poor experience to its customers with its bathrooms and other facilities out of order, making the stay at this location quite uncomfortable, the locker rooms are also closed and there is little assistance due to lack of staff.

Customer abandonment. This department store is located right in the center of the downtown Bloc. It is very clean and comfortable to visit. However, when I try to buy some cosmetics, I had a very difficult time to find the right staff on duty to serve me . For example, I like to buy some foundations . I went to the empty counters looked like a ghost town. There were no any staff on duty to serve customers for a long time. I finally got another staff from a near by counter, but she came and gave me all the wrong information about the cosmetic and gift time. The only thing that I felt was convenient, was the big couch for the tired and disappointed shoppers to sit down. Therefore, I did sit down rested, since I was very disappointed.

This is a review for the Macy's Womens Fragrance department. I went to the bloc location to make a return on a fragrance today 12/21 at approximately 2:30pm. I give 2 stars for the organized layout and for the kind man behind the fragrance counter. He was the only employee at the fragrance section that was attentive and on the job. He had (3) other women coworkers with him that seem much more occupied with socialization amongst themselves to even greet or acknowledge passing consumers. It was quite an awkward experience. I waited in line after a customer was getting his items gift wrapped by 1 of the 4 employees there. -the hispanic female employee, average height, with dark hair and face framing bangs seem to be more like she was patrolling the counter and awkwardly staring instead of greeting or asking if i needed any assistance (which maybe she couldve assisted me but seemed to want to avoid any customer interaction) (unless she is security then she should be in attire to represent that) - when it was finally my turn to be attended to, the female employee with average height dark hair lash extensions with bright lipstick, that was previously attending the person in front of me, looked past me which then I had to inform her i was there to make a return but instead of acknowledging what i just said- she turned to her blonde coworker to ask if she was busy to which her blonde coworker said no then turned to help me instead -its very unfortunate that he space you cultivate is cold and repelling, I can say this confidently because the service downstairs with the backstage department is much more warm and attentive, such as Judy who is a rockstar and helped me at the cashier counter. Perhaps y'all can learn from your teammates. For a much comfortable and pleasant experience, I recommend Macy's at Glendale Galleria or the fragrance dept. At the Grove. Para un mejor experiencia con compra de fragancia, les recomiendo Macys en Glendale Galleria o Nordstrom en el Grove.

Now better and friendlier since acclimating to the boosting epidemic, the staff weren't at all annoying or overtly profiling. I get that a lot, but dealt with it... to a degree. I'm sure I discern what's Business, and what's personal. This time, the shopping experience was a positive one. WAY to grow up, everybody!

THEY SOLD EXPIRED PRODUCT!!! PURPOSELY PUT A STICKER OVER THE EXPIRATION DATE AND SOLD IT ON A SALE SECTION!!! Even in the street, they don't do this kind of stuff and the big old Macy is doing this??? No wonder AMAZON IS TAKING OVER YOUR BUSINESS!!! SHAME ON YOU GUYS!!! 5MONTHS EXPIRED PRODUCT AND SHAMELESSLY SOLD IT TO PEOPLE LMAO

They have beautiful collections All brands like Gucci, saint Laurent, Ralph Lauren , Michael kors etc . You would find here pretty much on attractive price . 👍

Conveniently located. Parking is free for an hour with validation. Well stocked and diplays are in order. Not too crowded. Too many clearance items for clothing (super discounted). Friendly staff. Sports team uniforms readily available.

I really like this store a lot, and I have recommended it to friends. Easy to get from the 110 fwy, it has validated parking. I went back twice in a week after I discovered it was so good to buy more denim, including a Levis jumpsuit for a friend and this year's supplies of bras and panties. Very nice sales staff. Excellent Basement, plus discounts on every floor.

The store has four different different levels to it. The basement is kind of like it's clearance section that you would expect to find in a HomeGoods or Ross. The store is in a convenient location downtown and is part of an outdoor mall. Parking is a bit expensive, but if you shop at certain places then it can be validated.

I never shopped at this Macy's location at the Bloc till recently, just passed by it. I was in the area, had a holiday gift list to check off and the store seemed laid back, far from frentic during Thanksgiving weekend. Not the biggest Macy's store, but well organized, clean, nice decor. Merchandise and selection was pretty good as well, customer service was better than at the my nearest store. I don't live in the area, but this store is a great option, OK deals, I enjoyed my shopping experince, pretty relaxed considering the season. Nice Christmas decor as well! Great surprise!

Here's a concise review summarizing your feedback: --- Review: Macy's Online and 7th St Store I've had the worst customer service experience with Macy's online and their 7th Street location. The staff is rude, unprofessional, and completely uncaring. I was scammed and charged twice for the same issue, and their refund process was a nightmare. They first refunded the wrong item, then the second time, no item at all! This level of incompetence and lack of accountability is unacceptable. Avoid at all .

First impressions: This Macy's has a fun selection of clothes in the -1 level backstage section, has validated 2-hour parking for shopping at Macy's if you park at the bloc parking, and the petite and restrooms are located on the 2nd floor for those who care for that.

No wonder they're going under! I was shopping at this location at the Bloc and apparently they close the dressing rooms 1 hour before they close the store. When I asked "why don't you announce that on the loud speaker as a courtesy to customers", I was told by a lady named Rosa that they just don't do that. Rosa said she could hold my items, which were about 15 pieces, until 11 am the following day. I show up at 10:30 am and Jessie, the manager on shift, said they didn't have anything on hold. Next manager, Brian Lopez, says they don't hold items for more than 24. Ummm, it had been 14 hours. Macy's won't last long if they keep this up.

We found a carryon to replace my broken one so the Samsonite selection was good. Men's jeans selection was limited in terms of sizes and brands. Staff were limited and less helpful. Recommended to look on the website and make sure they have in stock before you stop by.

If you are planning on saving time by ordering online and picking up at the store.....don't do it!!! I just wasted 30minutes picking up one small package. It would have been much faster to just go for regular shopping.

I purchased an enrollment into the worry no more program at Macy's downtown. I was told in the store after 5 years if I didn't use any services I would be given a 500 dollar voucher. This june I contacted the company and told them I was passed the 5 years. I was approved June 3rd. It's 90 days and counting. I was told I would receive the voucher in 45 days. Now I was told that the voucher won't be 500 dollars but 248 dollars. They misrepresented this program to get customers to sign up. I begging Macy's customers to NOT use this program. For it is nothing but a scam

I love going to this place. Macy's is my one stop shop in Downtown LA. Shopping is easy. Returning items is even easier (not that I return a lot). Staff in Pick up / return area is very gracious, accomodating and very helpful. To think they are at the farthest end of the store. Soon as you go in, the smell of different fragrances will greet you ... the fragrance corner is in the front. it gives you a light feeling to go around the store. They have a lot of different selections from fragrance, dresses, appliances and even to the littlest things you may need. Price is always reasonable, affordable and specially when they go on sale. Very tempting not to buy ! I give this place a 10+

The customer service at this location is seriously lacking. I went to pick up an online order and at the counter, there were signs for two lines: returns and online pick up. I saw one person working but there were people in both lines so I waited in the appropriate one. At some point a manager came out to help and started calling up a man who got there after me. When I pointed out the I was there first, she told me I should have waited in the other line because there's only one person. How was I supposed to know that? And why do you have signs out for two lines if you only want one? Such crappy service and from a manager at that.

This location doesn't have the best merchandise, the buyers are clearly buying for a lower economic clientele. The makeup counters are fine enough, but there's no Tom Ford counter or Laura Mercier. I do love their returns counter, the employees are fast and efficient.

My Macy's experience here was slightly odd-- I probably shouldn't say odd, but totally different from what I've grown accustomed to in New York. On my vacation out in LA, it was very cold, with that being said, my daughter needed a warmer coat other than the light spring jacket we brought for her. I found a decent coat that she could use just for a couple days while we were there. I had tried to do an order pickup for socks for her just a few days prior, but that order got cancelled. I made my way over, but had no idea where the pickup area was. As I walk in, I can't find an employee to save my life. No customers, no employees and I'm wondering what's going on. Finally, I stumble upon an employee after a minutes, who directs me where to go. Both employees at the pickup were extremely pleasant to me. After I got the coat, I make my way upstairs to the kids area to see if I could find anything else for her, but they didn't have much to offer for kids. Another odd thing was the plastic bag I was given, it wasn't a Macy's bag, it looked like a bag you'd get a convenience store. Nonetheless, I got what I needed and made my way Downtown (Yes, I had the Vanessa Carlton song, in mind when I typed that) In short, nice employees, but scare kids section and good luck being able to find employees or even many customers, early in the morning here.

Won't be shopping here anymore... came to buy a pair of running sneakers. I needed a pair bad and found several pairs that I was interested in. Go to try them on and they say you can only try on one shoe at a time. Lol, that's hilarious (I laughed when she told me but it's really not funny) and shows what kind of world we are living in today. I go through running shoes quick and just needed a new pair to get me through til I could hit a legitimate sneaker store for a good pair. I will hold out a little longer and go somewhere I can try on both shoes at the same time.

Zero stars from me. Been a client for almost 5years and my card limit was reduced then closed when i had just received a birthday discount, without ANY prior notice!

Sometimes the values are great. The people are nice but helpless and not well trained. There are a few exceptions at the register. In the store, you are on your own. No help. I experienced long lines in the fitting rooms and and at the register. The person I encountered most recently at the register was helpful and efficient and friendly even after encountering tired & frustrated customers in front of me in line. My on line experience: when there is a problem, it takes hours to get help. A simple issue is made complicated. I was switched around from person to person. After 1 1/2 hours a simple issue was not resolved. The person made simple math complicated. I was told I could talk to a supervisor in 26 minutes. I couldn't. I was out of time.

Adriana and Nancy have the worst customer Service skills. Adriana said she is the highest manager, yet she has no management skills. They made me sick. They are awful to say the least. I hope that they get some sort of training on how to speak to their customers.

This Macy's has THE lowest standards I've ever seen. I visited this location recently because of its convenient downtown location and was mortified upon entering the women's restroom. I have seen truck stop and park bathrooms cleaner than this. Even the restroom in LA Metro is cleaner than this. Truly unacceptable! We are in the midst of a pandemic and the staff at this Macy's can't do the bare minimum of providing a clean place to wash hands? DO BETTER! While I was in this horrendous restroom having an anxiety-filled experience, I met a lovely Canadian woman who was equally mortified and disgusted. This location is situated in a high traffic tourist spot and THIS is the representation they are giving us as a society, unbelievable. I have never been more disgusted and embarrassed in my life.

I used to shop and mess around at the Macys about 8 years ago when i used to work out here. Recently we were here near Mothers Day looking for my mom some gifts and all that. My girl love it here, Its just another mall for me. But we had lunch here and shopped alot . It was packed here that weekend. Good thing we found some good parking. Great staff here and good people. Im willing to continue to come here when i can,

Be very aware of the manager cynthia She has a very distasteful attitude and made me feel belittled , I'd say it was race driven but I try my best not to classify people as a racist without concrete proof. She called security on me all over a transaction that corporate honored the following day. People like Nancy are the reason why I don't like to shop in stores anymore I don't have the time for power hungry managers to utilize the lil power they have to put down the customers keeping their jobs afloat. & to the cashier Nancy I don't blame you , but I know if I was another customer it wouldn't have been this much chaos. I pray for both y'all souls. Macys this is who you have representing your company god bless

i went to exchange the my sunglasses with receipt In century city but I need it different model Then I went to exchange them in downtown Macys sunglasses hot by Luxotica unfortunately that' was near by location the girl in the counter was rude with exchange did not do them then I asked manger even the department manger was telling I can not exchange them . since when Macys became back street market I was foundering who is store manger of this downtown location may be employé with mangers needs a proper training long story short I went back cenuty city no problem with exchange or anything else's wow it truly location make big difference...

For me I always get into trouble when I walk into Macy's that's why I have to stay away from it as much as possible. I walk in, I see stuff, I'm just liable to turn into a shopoholic here, haha Macy's is my retail therapy. I always have good luck finding whatever it is I need here and if not I'll have it shipped from another Macy's store. Here's a hack for you: Always have whatever you need shipped to the store because that way you don't have to pay for shipping! Macy's is my go to store Every time. Parking is validated at this location as well but I'm super close that I usually walk up here.

This has to be the most organized Macy's I ever went to! Threre was not a lot of help probably due to COVID. Nevertheless the employees there were still eager to help. When you go downstairs there is Macy's backstage where everything is discounted and similar to Nordstorm Rack. I bought luggage in which one of the employees had to unlock. They assisted me quickly. The cashier was nice and wrapped my fragile gifts so carefully. Will return soon!

I came here for an event sponsored by Macy´s regarding dessert. Enjoyed the event and looked around afterward. I am use to the Macy´s in the Glendale area. When I use to work in DTLA, I came to this Macy´s but boy was I surprised to find out that they no longer have free parking!! REALLY!! Definitely going to be a reason for me not to come back here! Other than that, the clothes selection in the women section is pretty good. My daughter did not like the clothes selection in the teen area though. Bye, bye Macy´s DTLA!!

Went in 4 hours before close to buy a suit only to be told "all dressing rooms are closed." I was ready to spend up to $1-2k but just left given it's no better than just buying online. No wonder department stores are going out of business.

Trinidad was such a good helper at finish line at Macy's. He did such a great job and didn't hesitate at coming back and forward!

MAJOR HEADS UP: Macy's, a CLOTHING store, closes all their fitting rooms 2.5 hours before closing every night. I found this out tonight after also going later in the evening the other night and not being able to try anything on either time. I thought last time was a unique situation, but that's the nightly plan apparently. I shop at other Macy's stores all the time and have never encountered this. Guess this location doesn't want to make any sales after 6:30 pm or care about customers who come in to find something quickly whose only options are buy and return or put it on hold until you can come back the next day to try things on, which doesn't work if you need something in a hurry and can't come back. It's absurd.

I love Macys, especially this one. Although, it's been a long time since I've experienced bad service and it left me with a sour feeling in my stomach. A young male employee working on Friday June 2nd in the fragrance section made zero eye contact with me, he was scrolling through his phone while talking to me. He disregarded what I was looking for, shrugged his shoulders and kept pushing his "Favorties". He point blank didn't care. I was ready to buy since I ran out of my $280 luxury cologne. But at that point I was so turned off by his ethics I dipped. I would literally lose my job if I did this at my workplace. So I see Macys standards now.

Ok, this is the Macy's to go to if you don't want assistance at the makeup counter. Seriously, if you want to try on different kinds of makeup without any kind of guidance come here. On MANY occasions I have gone to this Macy's thinking I'd get someone to help me. Nope. I guess you call them "makeup consults" or whatever stand around either talking to each other while you look in dire need of assistance or they tinker with makeup and look too occupied. What compelled me to finally write a review? After going to other Macy's cosmetics departments and seeing how I get greeted in a few seconds by their employees, it must be an issue at this Macy's. I stood there 15 minutes trying on makeup and looking like the "help me" customer while a few employees in the cosmetics department ignored me. Not even a simple, "Hi." Least I tried to grab someone's attention, I'd probably get the look of death. Just saying... thumbs down!

The jewelry selection lacks variety compared to other Macys. Overall this Macys usually has okay customer service but today we had a great experience! Thanks to the awesome customer service from the guy in a gray suit at the jewelry section! Also the girls who were working at the pick up section around 1:45 pm were very nice! My purchase and return worked out

products and people are nice but if you need to go to the restroom is like a homeless lives there.

Not many things to choose from. I was disappointed that there were so few costume jewelry. No stockings. The people at the register were not friendly at all. Far from the Macys I used to go to. So sad

This Macy's was very nice. They seems to have the newest merchandise of the latest items. I shopped the designer bags section the most and they had all the latest handbags in stock. The perfume counter staff was lacking. I didn't see anyone at any of the counters. But I wasn't looking to buy perfume at that time. They were very clean and organized though. I love how this store had the clearance department downstairs. They a lot of really good deals here. Everything was there. From home goods, to handbag, to toys.

I like this Macy's, they give you 3-hour free validation! They have this downstairs area called Macy's Backstage which I was told was like a TJ-Maxx, Marshalls version. The whole freaking lower floor is sale items. Like everything sale. I got a pair of leggings there that were originally $39 and on sale for $1.95. Wait, what? I got em for the principal alone. LOL. I had to check the price because I thought it was a joke. Staff was nice and she told me if I had time to dig around because she saw some stuff for 97 cents and what not. Now listen, I love shopping but I'm trying to be better in not spending $$$ on shopping and it's hard okay? Anyway, they had everything from housewares to shoes to clothes to dog stuff to bath products to toys for your gerbils! (JK about the last part). Good deals, would def waste some time here. The rest of the Macy's sometimes is too much to handle, I feel like sometimes their selection and sizes run low, but it's still good to have a Macy's in my DTLA neighborhood because they sure have good deals and it's nice to be able to return something close-by if I bought something online and want a quick return. Macy's has never done me wrong and I hope this spot doesn't go out of business anytime soon because it's helped out on many party occasions, having to find a nice dress or something at the last minute!

Very pleasant shopping experience and very nice helpful employees. 4 Hours free parking on the 4th Level with Macy's validation. Not the same men's selection as Del Amo Mall which has a dedicated men's store. Store always seems to be empty when I am there during the week. Same designer areas as when I stopped in Macy's 30 years ago--names never seem to change: Calvin, Lauren, DK, Levi's. Very nice large men's suit department here. Fitting rooms mediocre--dirtier than I prefer and unattended--I have to wipe my socks off after trying on pants--people leave clothes inside. In sum, if you need something--you will most likely find it here.

Jametra at the customer service desk is always SO HELPFUL and CHEERFUL. Then you for your great service. Also there's validated parking. Pretty cool but we always walk. But good to know it's offered. Shannon in the men's department was very helpful with finding the perfect suit for my husband

I went shopping downtown yesterday because I needed to find a last minute outfit to chaperone my students prom (I am a teacher). I found a nice $50 Calvin Klein dress at Nordstrom Rack that I was really excited about. The dress, however, needed a statement necklace. After exhausting all my options at Zara, Target and H&M, I decided to check out Macy's as a last resort. I was in a great mood as I was shopping, AirPods blasting in both ears as I'm grooving and trying to decide from the various necklaces the store had to offer. I couldn't help but notice a mannequin-like employee staring me down as I'm shopping. Like, she was literally standing there watching my every move. I was unsure how long she'd been standing there, or if she even said any words to me when she walked up due to the volume of my AirPods. So I removed one pod from my ear and greeted her with a simple, "hi." In return, I received a head nod as she continued staring me down. It was getting pretty uncomfortable so I proceeded to tell her that I didn't need any help. She responded saying, "it's my job to stand here and greet customers." Meanwhile, there were plenty other customers nearby but her eyes were steadily on me. That isn't til she looked up and noticed a customer in the front of the store (where I'm sure she was supposed to be). She rushes to accommodate the customer just as I made a decision on the necklace I wanted to purchase. So I followed her to the front register and, still in disbelief, began to wait. It didn't take long for her to notice me standing there, to which she turned around and asked, "do you want to pay for that?" At this point I was beyond flabbergasted at this woman's word choice. I responded, "well, yes...Despite what you may have been thinking I wasn't going to just walk out of the store with it." I proceeded to let her know that she was racially profiling me. Of course she was in denial. So she stopped helping the customer in front of her to accommodate even after I insisted that she finish with what she was doing. So, as am checking out, calmly ranting about how I work hard for my money just like her, my card surprisingly declines. I try again. Again, it declines (even though I am fully aware of the sufficient funds in my account.) So, I decided to try my credit card. Declines. At this point I'm furious because again, I work hard for my money and clearly this lady was doing this to spite me. Finally, after the fourth time, the transaction is approved. I wish it ended there, but no. I couldn't find my AirPod. So I retraced my steps, remembering that I placed it on the other side of the glass counter. As I am looking for it, the woman is still helping the other customer. I ping the airpod and can hear the chirps. She notices me still there and looks up to ask, "can I help you?" to which I reply, "I'm just looking for my airpod. I set it down over here I'm pretty sure and I hear it, if you can help me find it that would be great." She responded saying, " I am currently helping another customer." In even more shock I look at her and tell her, "well, you interrupted me. I didn't interrupt you. So please continue to help her and if you'd like to help me afterwards than by all means, you're more than welcome to." I stopped hearing the chirp after that. She fake helped me look for it and told me if she finds it by the end of her shift she can put it in a bag and send it up stairs to the executive office. At that point I had given up hope and was extremely frustrated. I ended up calling the manager, who I hope handled it accordingly. In all 32 years of my life, I have never had such a traumatizing shopping experience.

I just left Macys and I'm extremely satisfied. I love my Levi's and Karen was so nice and assisted me well with finding the jeans I like. Even when I checked out Kris with the beautiful long hair was extremely sweet and I didn't even realize I had a number in the system which had $10 off. Thank you both for being so welcoming and helpful. I hate shopping and you both made the process smooth

When I made an online order it autocorrected to the wrong address and most of my stuff was stolen. No help from Macy's, even though it was their fault. As a reward, I was banned from ever making anymore online purchases. Great job Macy's. My friends and family have banned you!

I tried the buy online and pick up in the store. The service was fantastic and the salesman even took my ticket to validate parking for me, so I would not have to walk over to the validation station. I was in and very quickly. The store is very neat and parking is easy. I will be back.

Went looking for a jacket. They had some great sales going. I ended up with a great $225 jacket for $80 out the door. How do you beat that?!! This location has a big selection and always has great deals. Parking you can get validation. I shop here often , great store

Came back here to find out that GiGi and Stacey are gone. This guy in a suit greeted me. When I inquired about the girls, he says they have moved on and this is the same shop as it was before. What a stinking liar you are!! GiGi and Stacey teamed up and rented space from the Optometrist downstairs. Sharing space with Dr. Garry L. Regier OD. They are up on the 12th Floor during construction. When I inquired about the warranty, he had no record of it. My first visit was in 2009 and this is now August 03, 2012. Seemed really suspicious to me but I wanted my watch running again so I reluctantly handed over my watch. Charging me tax, it's an $9.78 battery replacement. He also gave me a certificate for a "watch battery warranty". No one would ever believe me so I took a picture of the receipt and warranty papers. Now that I have found GiGi and Stacey at Jewelers Repair Service http://www.yelp.com/biz/jewelers-repair-service-los-angeles, I will go there every time. They take the best care of my watches, best prices for jewelry on sale, they fixed my friends ring and cleaned it as a courtesy. How can I come back to this place at Macy's if I get service that is above and beyond what this guy could offer. I don't get any discounts or special treatment for referrals but tell Gigi and Stacey that you heard about them from me, they will make sure you get the same service they give me. Excellent service and quick repairs is what I get each visit.

very big store! pleasant atmosphere, a lot of products and brands! you can find a lot of things! the store smells clean and pleasant! the staff is friendly! recommend!

Terrible experience, I tend to let things go and not complain but this felt very unacceptable. I was at the jewelry section for over 30 minutes and there was one person working there who didnt even acknowledge or help me when I was there, I went all around multiple times and other cashiers didn't help either. Very bad experience, will not be coming back, I just wanted to buy gifts.

went in to the Shiseido counter in your downtown Los Angeles store. I asked for a sample of future solution lx. I like to try something before I dish out $99 for it. The lady that helped me claimed that she couldn't give me more because it would be messy!! This is what I got!

If you want to be racially profiled, this is the spot! I came in looking to purchase jewelry, and the gentle lady experienced an anxiety attack trying to articulate while I was given a look by security. She offered promotions that were active the same day I was in the store, at simultaneous the sales lady asking me to come back another time/day + other excuses that were left unclear. I empathize for her, so, I simply left. The poor reviews of this location ring true. This is my experience.

This is not a review for the Macy's store in this location. This is a complaint about Macy's the company. When I closed my Macy's card I received a $5 charge for closing the acct with a live agent. Later I returned some items and the refund was sent back to my bank acct. I was charged again $5 for closing my acct which was done a month earlier. This $5 was deducted from the items I was returning. Not cool at all.

Convenient. Definitely better than it used to be in terms of customer service but still not what you'd receive elsewhere. Selection is really limited in terms of sizes. Men's cologne counter is difficult to receive assistance. Not very crowded, even during sales. Parking is ok, but the structure is difficult on egress.

I placed an online order on 01/07 for three items with a gift card and had difficulty submitting it. I called customer service and the very kind man asked for my 'bag number' and confirmed all the information and read the shipping info back to me and pushed the order through. I was very happy and very busy. I saw the confirmation email come through and *my fault* did not read it. 01/14 I was searching for updates to find notifications that the first 2 items had been returned to shipper for incorrect shipping information. I went in and noticed the street name is only half listed, no suite and the zip code is incorrect. I called customer service and spent an hour on the phone with a kind lady and she confirmed the order could not be resubmitted. A refund would be sent on a new gift card. The remaining item had not been shipped and she would correct the address for me. I was very frustrated and very grateful. 02/03 Again, I am following up to see where the item is in shipping, and find out it was 'delivered' on 01/18. I called again only to find out that the address was NEVER updated and again I am being told the item can't be reordered but I will get another gift card for the 2nd flawed shipment. Oh, and he will correct the address and make sure a new gift card will be sent for the 1st flawed shipment as well. Let's see if either of the gift cards shows up. At this point I will give all three (there is $$$ left on the original one) to homeless and tell them Macy's has great blankets, jackets and socks. I don't shop there because of previous issues (rude sales staff) now I won't even shop via online.