D Ah Sue
Google
21 Jan 2025.
This was our second visit to Madame Fan for a Chinese New Year corporate lunch.
While we opted for a more affordable set lunch this year, the service was unacceptably slow.
Our lunch reservation started at 11:45 AM, and here's how the dishes were served:
12:00 PM: Yusheng was served along with 2 plates of in-house bak kwa.
12:30 PM: Sea cucumber almond chicken soup (a 30-minute wait after Yusheng). There's no chicken.
12:45 PM: Shallow Fried Soon Hock. (Trust me, zi char soon hock taste better)
1:07 PM: Australian ribeye beef cubes. 5 cubes only(nearly a 20-minute wait for the third dish).
1:23 PM: Stir Fried Asparagus (by this point, the delays were frustrating).
1:38 PM: Crab roe Inaniwa Udon and dessert were served together.
Honestly, for a reputable restaurant, this is disappointing. On a weekday, one would expect a well-managed establishment to allocate sufficient staff or have contingency plans for any shortfalls. It appeared that the kitchen was the main cause of these delays. We weren't the only corporate group dining that day, and it was evident that all tables were facing significant delays.
That said, I want to applaud Miss Sammy and Miss Alora for their efforts to manage a situation that was clearly beyond their control. While they couldn’t speed up the kitchen, they provided complimentary champagne + nuts in between for our group of 24 as a gesture of goodwill and were sincerely apologetic about the delays.
Despite the service issues, the food quality was generally good but portion was alittle too pathetic. A couple of dishes lacked flavor to the point that we had to rely on chili padi and soy sauce for enhancement. On the positive side, all staff were attentive to drink refills and promptly cleared finished cutlery, which I appreciated.
Moving forward, I hope Madame Fan improves its service management. The experience we had today left much to be desired, and unfortunately, this will be my last visit.