Feliz B.
Google
I had heard nothing but great things about Maestro Tacos, so I was excited to order lunch. What I did not realize was that I was signing up for a full customer service scavenger hunt.
My coworker and I placed two separate orders through the website, which clearly offers delivery. I received a receipt, a promised delivery time of 12:50 PM, multiple confirmation texts, and a cheerful thank you for my purchase. Everything looked efficient and professional.
By 1:00 PM, there were still no tacos. No updates either.
I called the phone number listed on the website. Not in service. I found another number online. Also not working. I called the number the texts came from. It tells you to text your concerns and then disconnects. I texted anyway. Silence. Checked my bank account and yes, they charged my debit card right away.
My coworker finally drove to the physical location to pick up our food. That is when we learned they do not offer delivery and it should not be listed on the website. When told the phone numbers were not working, the response was, "I thought it was working." That was the extent of the explanation. No apology. No effort to make it right . Except they did remake our food ( in my opinion that was a non-negotiable).
If delivery is not available, it probably should not be advertised. If the phone numbers do not work, they probably should not be posted. And if something goes wrong, a simple apology would go a long way.
I really wanted to love this place. Today was not that day. They lost two customers today-