La'Shey M.
Yelp
During the 96.1 Beats Jingle Ball event, they announced the after-party would be at Magic City. I told my guy friend about it, and he said he'd meet me there. I was excited because I've been hearing about this spot and been wanting to visit. So I got there before him and didn't want to pay the cover if he didn't show up, so I told the woman at the door that I just wanted to order food. She advised me that I could order food but would need to come right back out. I agreed.
After placing my food order, two of the dancers approached me, complimenting me, and somehow I ended up buying a drink for myself and one of them. While this was happening, the door attendant approached me and said I needed to leave out. I said OK--I tried to explain that I was waiting on my receipt, but she cut me off, threw her hand up, and brought over the security guard. I explained to him as well that there was a line, and I couldn't just cut in front of people to get my receipt. Instead of listening, he grabbed me, snatched my drink out of my hand, and threw it away. I was in complete shock because I hadn't done anything wrong.
Outside the club, I was understandably upset and told him I had just spent money inside, and now I couldn't get my food. He told me to call the club's phone number, but no one answered despite me calling several times while I was still there. Left with no other option, I called the police because the way he treated me was beyond disrespectful, and he violated me.
When the police arrived, I explained my side, and they spoke with the security guard. However, because I couldn't provide a receipt for my order at that moment, the officers told me I had to leave. To make matters worse, the security guard lied and said I hit him. Since I had paid with my Apple Card, my transaction didn't show up immediately, so I couldn't prove my purchase right away.
The next day, I called the club again, trying to reach someone in charge. The chef, Blanca, was very helpful and understanding. She apologized for how I was treated and recommended I call back at night to speak to the night manager. Unfortunately, I couldn't get through to anyone.
Now I'm frustrated, I decided to go back to the club in the early evening to sort this out since I had spent over $80. I finally reached the same person I spoke to before, and she came out, she heard me out, and offered to make the food. However, it would take 30 minutes. I waited patiently, but after more than 30 minutes, they brought out three plates of food that were room temperature. The fries were stale, the wings were stale, overly salty and poorly seasoned, the only thing remotely fresh was the onion rings.
And if you've ever been to this club, you know how small it is--the kitchen is literally right next to the bar. For an establishment that's so hyped up, they completely failed to deliver. It's disappointing that such a cramped, overcrowded space can't even provide decent service or quality food. My entire experience was terrible, and this place seriously needs to be investigated. Cameras don't lie, and the way I was treated was unfortunate and definitely unacceptable.