Yen T.
Yelp
Magical ice cream was quite a magical experience. We even got an extra topping of a frozen fly as a bonus with a touch of gaslighting just for a little extra charge!
TDLR; things to be aware of: Prices they charge are NOT the same as the menu, we only found out after all the hassle. There are no itemized receipts, just the order number with what was ordered. Hygiene.
To start, we ordered a durian roll and Thai tea roll. The "receipt" we were given has both, yet the staff's receipt of the order didn't have any Thai tea item on it. Even then, they snatched it back to put into their box and gave us back the staff receipt with only the durian ice cream when we said one Thai tea ice cream was missing.
The Thai tea on the receipt ended up being actual Thai tea ($7.28 + tax by the way, not the $7 on the menu). So they said it's another $5 to make it an ice cream. Our dessert deprived selves agreed.
At this point, $7.28 + $5 is NOT the $11.5 price of ice cream on the menu. They claimed that the $5 includes tax, however we were charged EXTRA tax or some other fee on top of that. Sounds pretty chaotic already doesn't it. But wait, there's more!
The durian ice cream at least smelled great and looked nice, until a nice protein filled fly was almost ingested. That brought to our attention just how caked up their mixing station is with previous orders in a myriad of colors that has been sitting there before it was used again.
So, we asked for a refund: durian with the lil bug, and to cancel the over charged Thai tea ice cream. Since there were no receipts, I literally had to resort to pulling up my pending bank statement just to prove what we paid for and the extra charges. Even with our order number seared into our minds, they still pulled up a different order number/receipt to show us the original charge without the $5+ultra tax. We got some cash back, however not the full amount with the extra charges with their extra tax. They said that the $0.10 extra we got back for the first charge was enough to cover the extra charges we got for the extra charge. I'm pretty sure I do basic math and the calculator backed me up. Anyways, at least we got some back and didn't want to stay there longer nor did we want to take any photos.
Thankfully we were able to get most of it refunded (plus 1 just for this). The group still left $1 poorer, one hour behind, and with no desserts for the late evening emotional journey.
Ambience and vibe: hectic, yet orders are very slow (understandable since these are pretty labor intensive ice creams). Tables could be nice but had sticky melted liquid blobs and dirtied napkins in corners. The heating lamps were great though!