Jessica M.
Yelp
My family and I were very much looking forward to dining at Maialina while in town for the weekend, especially as we were visiting my future in-laws for the Indy 500. Unfortunately, our experience was overshadowed by an interaction with a bartender that left us all appalled and deeply disappointed.
To start our evening, our group of six ordered martinis -- a mix of gin and vodka, some dry, some dirty. After waiting 45 minutes, only two drinks arrived. They were noticeably watered down and served in cocktail glasses rather than traditional martini glasses. Understanding that a larger drink order might take time, my future mother-in-law graciously cancelled her martini and opted for wine, assuming this would ease the pressure on the bar.
Roughly 50 minutes after ordering, the remaining four martinis were finally brought out by our server, Jennifer, alongside the bartender. We anticipated an apology or some acknowledgment of the delay. Instead, we were shocked when the bartender stood at the end of our table and chose to scold us for our drink choices -- telling us that we should "never order martinis like that," referring to the variety in our orders. When my future mother-in-law understandably asked, "Are we being chastised for our drink order?" the bartender plainly responded, "Yes." Upon hearing that, we decided to leave -- to which the bartender responded "Good" and walked away.
As someone who spent years in the service industry during both undergraduate and graduate school, I was truly stunned by the audacity and unprofessionalism of this exchange. No guest -- especially one who has waited patiently and remained courteous throughout -- should be reprimanded for placing an order, regardless of how challenging it may be to fulfill. The bartender's behavior was completely unacceptable and frankly, humiliating.
To be fair, I want to acknowledge that the food we did receive was excellent, and we are grateful to Jennifer and the manager, Jordan, for their professionalism. They responded appropriately by comping our bill and cancelling the rest of our meal when we chose to leave. This review is not a reflection of their service -- they handled a difficult situation with grace.
However, it's important that the restaurant understands the gravity of this interaction. A staff member choosing to abandon her post to berate a table of guests -- especially over something as trivial as drink complexity -- is simply inexcusable. It was an unfortunate and unnecessary end to what we had hoped would be a lovely family evening.