Erica D.
Yelp
I went to this restaurant for my birthday with a small group of friends in September. We chose the 10 PM late seating for dinner on a Sat night, and brought a birthday cake that we wanted to share later on in the evening. The night started great - until we were blindsided with an extremely expensive bottle of champagne that we didn't order/was poured without our consent, and then were stuck with the bill. As someone who has worked in restaurants, hospitality, and with luxury clientele, I would never recommend this establishment and would NEVER come back.
We were seated promptly and orders taken quickly. We ordered 1 round of cocktails, 3-4 appetizers and $80 bottles of rose to share. We were planning on having a night out here, but aren't people who order flashy club bottle service or anything in the thousands. About 30 minutes into dinner, my fiance asked if we could order a bottle of Don Julio or Casamigos tequila for the table assuming it would be $300-400 at most, and was taken into a different room to "see options." Once he went there, servers tried to force him into ordering a bottle of Ace of Spades in order to order a bottle of tequila. We were not planning on spending anywhere near that amount and definitely not on champagne, so he declined and wasn't allowed to order the tequila... already quite strange.
We continue on with our night, ordering more of the $80 rose (the only other alcohol we ordered for the rest of the night), and then the servers come out with a Magnum bottle of the same rose asking if we wanted that. We asked what the price was and it was $300+, so we declined and told them we were fine with out current selection. Again, we are not trying to rack up a massive bill
Now our night has progressed without any other incident, we ordered more rose throughout the evening, and it's 1:20 AM. My birthday cake that we had brought still hadn't been brought out, and the restaurant closes at 2 AM. One of my friends asked about it, and the restaurant must've forgotten because immediately after that it was brought out. Following that, the servers make a huge show of pouring champagne in my and my friends mouths immediately following the cake. We hadn't ordered champagne but having been to multiple nightlife establishments like Lavo, Bounce, the former Bagatelle, etc, this is something that those places do when someone is celebrating an occasion to create a show.
At this point it's 1:40 AM and the restaurant is starting to clear out, so we ask for the bill. To expedite, my fiance gives his credit card and asks them to bring the bill for him to sign for our group.
Imagine our shock when I see that bottle they had just made a show of pouring was $1350 and is on our bill?! We hadn't ordered that, to be honest I don't even like champagne and wouldn't have ordered champagne to begin with (aka why we had rose the whole night) and they poured it directly into our mouths without even asking?! Also at 1:30 AM, why would I order a bottle of alcohol at that price point, when the place is clearing out, lights are about to be turned on, and we are literally about to leave? I asked the server right there to take the bottle off and they go "you had a minimum and this bottle hits that minimum charge." Actually no, we had hit the minimum charge required before that bottle, and it's illegal/fraudulent to force an item onto a customer's bill without their express consent. Not once over the course of the evening was anything about this mentioned, and no one from my group ordered anything separate from me.
We disputed the bill with the server, and he refused to take the item off. We then disputed with AmEx, but because my fiancé had already given his card, it looked like we had ordered that bottle and they refused to credit us.
I mentioned this situation to my coworkers at the office and one of them says "oh that place is known for doing that". I was speechless. In summary, it appears this is a regular occurrence and unless you want to be swindled out of a significant amount of money, AVOID AT ALL COSTS!!