Charlotte C.
Google
Very disappointing experience with Maison Zugno
We had a confirmed booking, but the hotel canceled our stay just a few hours before arrival, without any proper notice. When we called to clarify, the owner was extremely rude and dismissive, refusing to accommodate even small requests such as late-night access. We fully respected their policies and only asked if an exception could be made for one night, but instead of a professional response, the owner raised his voice and told us not to come. For a 5-star property, this level of communication and courtesy was shocking and unprofessional.