Angie
Google
Both of our chicken was totally burned and it tasted pretty bitter, and the curry tasted watery, we complained but apparently since “we didn’t notice at first, so we were only able to get a 30% off on the chicken curry meal”, but I found it very ridiculous cuz the we ate it with the curry first, the bitter part wasn’t too obvious, but we made a complain right after we noticed it. They compensate us first with a 30% of discount or cheesecake, we didn’t want the cheesecake and the discount was not acceptable, yeah we almost finished the egg and the rice but we didn’t touch the chicken much, and for the second plate, we barely touched anything. But apparently the manager said that we ate the MOST of them so we only got a 30% off.
The service wasn’t good, we sat down and there wasn’t anyone that serves us water or anything until we were almost done eating and then we had to ask for the water at the same time of complaining about the food.
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I would like to mention this after the owner’s reply.
First of all, we ordered 2 plates, we ate the most of the rice and egg for the first plate but we didn’t touched the second one much, so I don’t understand where did the 90% came from. According to your logic, since we didn’t touch the second plate much, we were suppose to able to get a new one or a fully refund about that one plate, how come you guys offered overpriced cheesecake to us?
Second, I don’t see the reason of bringing up the fact that we stayed longer and took pictures, we ordered and pay, but it doesn’t meant that we enjoyed the food or anything. We walked from Concordia to the restaurant because years ago we enjoyed the experiences here, the food was amazing and the services too, so we were expecting good food and good services.
Third, I also complained about the services but you didn’t seem to bring this element up at all, so I’m just assuming that you knew that the service was not good at all but how come you kept mentioning that we ate 90% (which isn’t even true), and we took pictures and stayed.
At the very least, we talked to the waitress multiple times, and she took her time to talk to the manager and come back to us, I’m curious that how come the manager didn’t even show up at all ?
I wouldn’t send this review if you guys weren’t finding excuses from the beginning.