Keep It R.
Yelp
OVERHYPED, and overrated
I'm going to give this place a solid Two stars.
I've been here a number of times. Given that I'm Salvadoran and will support any local mom and pop in LA. Plus, I'm a tree hugging vegan, and I love pupusas. Not many places in Los Angeles cater pupusas, which is why I was drawn to this place.
My first experience here was after a camping trip, I was craving pupusas and came across this "hidden gem". Truthfully the pupusas were descent. Nothing spectacular, just blah. Masa, beans and vegan cheese. That's it. The recipe to a pupusa is fairly easy. Yet, I refuse to make them at home (ha). As I ate my vegan pupusa I noticed crap interaction with the guest, and dirty filthy tables with plates.
The owner is a gentleman who I believe is a pastor, and is a proud business owner who clearly neglects the customer service. Solely focuses on "making money" of the millennials like myself, etc. My first time coming here I was looking forward to the food, but the dirty tables and me simply asking questions about the food was a bit odd to them. Not only that but the owner tried selling me everything vegan. Yeah just because the food item is "vegan" does not intentionally mean I will try it.
Second time around, I came here unintentionally. I was out of vegan options and ended up here with my gal. I ordered a simple vegan cheese pupusa with beans. The minute I took a bite, I noticed the cheese was "regular". I politely asked if they can remake my pupusa because I was not comfortable eating it. The owner said it's "vegan okay"! As he was on Facebook not being proactive. He Scolded the chef lady, and told her what did she do wrong! The owner made his way to the kitchen and showed me the vegan cheese block they use to make pupusas. I mean, all I asked was if he can remake it? lol.
My third time around was disastrous. I promised vegan motherland food to a few family members, and I was out of options within the area. At 10am I placed a simple order of 5 pupusas. I reassured they were all made accordingly, and I needed them by 1pm. I arrived shortly after 1pm to find out that my meal was not made to order. In addition, they were confused about what I wanted to order. Cashier girl asked for my debit card, and I gave it to her. Later, she said she could not process my order because I had not processed a payment. I responded with, "the why did you ask for my card?" She later explained that they were the best vegan pupusa place in Los Angeles and they always showed case and have come a long way.
I did not ask, second... congrats! But I'm only here to grab my food and leave. I waited an additional 20 minutes. As I waited a host asked me "if I needed help, and why was I standing there?" Clearly- they do not care about customer service or care to know their own business environment. Two servers were in training- and man, they don't deserve a job like that.
This place is unorganized, and the egotistical owner needs to calm down. It's all money for him and lacks customer service.
Get it together man... you are not the hottest thing around.