Lyta S.
Yelp
I had been ordering from this restaurant for years, but I have noticed a steady decline in quality. Today we're talking about their food prep, and how they treat customers.
(Story Time)
My most recent (and final) interaction with them was after ordering delivery, and discovering insect remains in our sweet and sour sauce. We didn't discover this until applying the sauce to the chicken (served separately). We don't know what bug bits made it onto the meal, only that there were plenty left in the sauce container. Mandarin Gate did attempt to get us replacement chicken, but neglected to give us replacement sauce. When alerted to the absent sauce, they threw a fit, shouting at me over the phone about how can a bug find its way into the food. The woman began accusing me of lying about a bug. In the end, we agreed to send the remains back, but then the driver (cook?) argued with us further, claiming there was no bug in the food- even when the bug was pointed out to him directly. When I phoned the woman back and requested a refund for how I've been treated in this whole exchange, she denied me, and claimed I was stirring up trouble. It was at this time that the driver (cook?) returned, and she admitted that yes, that was an insect in the sauce- but it wasn't that BIG of an insect, so, no refund. Amid all this, there were subtle suggestions to making the driver pay for the meal. Why? He's a driver, not the cook. Unless he was also the cook. But still. That is a garbage policy, and just keep a cleaner kitchen.
The staff has always been borderline terse over the phone, but they have never gone this far. Bug in the food, accused me of causing trouble, somehow blaming ME for the bug in the food, lying about the presence of a bug when there is physical evidence in, then oops, it was a bug after all. I've never been so mistreated for just wanting food that wasn't tainted with fly remains.
I will be seeking my money through my bank, and filing a complaint. As I mentioned, I had been eating here for years- they've lost a customer that's been giving them money for OVER 10 years.
I was smart enough to snap visual evidence of the bug. Just in case. You can order from them if you want, but if they screw up the meal, sounds like you'll get blamed for it, and the driver will be the one to take the punishment. I'd really rather give a better restaurant my money.
imgur.com/a/ElBxB