wendy L.
Google
had a very disappointing experience at this establishment. I ordered several items from the menu based on the positive reviews I had seen. Unfortunately, two of the items were not to my liking, so I decided to return them and politely asked if I could exchange them for something else.
To my surprise, the owner refused to accommodate the exchange. I understand that policies exist, but there was no effort made to provide good customer service or find a reasonable solution. When you try to support small businesses, you expect them to take pride in their establishment and value their customers.
This experience left me extremely disappointed. Customer service goes a long way, and unfortunately, that was lacking here. Based on how this situation was handled, I will not be returning.
Update: First and foremost, I requested to exchange a side item. It should never be an issue to ask to change a side option — it’s not as if I asked to replace the entire entrée. As a paying customer, if I try something and genuinely do not like it, I believe I am well within my rights to request an exchange.
I informed the staff that I took one bite, did not like it, and wanted to exchange it for another menu option. I was even willing to pay the price difference. However, I was immediately rejected without anyone even looking at the item.
To suggest that I ate the item and then attempted to return it is unfair and biased, especially since you were not present to witness the situation. I was seated at the bar enjoying my other food when my boyfriend asked why I wasn’t eating that particular side. I explained that I didn’t like it, and he suggested I request an exchange.
As a local resident who has many dining options available — including other restaurants that serve similar cuisine — I chose to support your establishment. Customer service goes a long way, and unfortunately, that is where this experience fell short.
I frequently dine out and am willing to spend $500 or more on a meal when the service and experience match the price. This situation, however, is about principle. It simply was not handled in the best way possible.
I sincerely wish you much success and hope you take this as constructive feedback to better serve the local community that supports your business regularly.