Christie G.
Yelp
I recently had an extremely disappointing experience with Marfil Bistro and I feel compelled to share my story. Two weeks before setting a reservation, I contacted the restaurant to discuss the possibility of accommodating our group of 30. I was informed that I could either reserve the mezzanine for 30 guests and each family could make their own payments or schedule an event with a set menu, which I would cover.
After receiving the set menu options via email, we come to find that some of our favorite dishes were excluded. Our intention in choosing this restaurant was to enjoy the full menu we've come to love over the years. Because of this, we decided to make a reservation for 30 so we could enjoy the full menu and order more.
The trouble began when I called on a Friday to make our reservation, only to be told on Saturday morning that the reservation thst was made didn't exist. I had emailed the event organizer Saturday morning to see if we could organize a set appetizer menu for the day of our reservation that I would pay for in advance for the guests. Zuly the organizer then called me. The ensuing conversation with the event organizer was frustrating, as she argued about me not having reservation at all and insisted the only way was the set menu and I wouldn't have a reservation until it was paid and contract signed.
I told her we'd be happy to but we just didn't want those options and if they were willing to make some changes and create a new package. She told me to send her the change request in writing.
When I submitted a written request for just ONE change, priced equivalently to the item I wanted to switch out, the response was upsetting. The organizer stated, "Unfortunately, we won't be able to accommodate your requested changes due to the high-traffic nature of the date. Changes to the menus are not allowed, and it's not permitted to eliminate or substitute the dessert." She had zero intention of helping us when she spoke with me on the phone but instead wasted my time.
This experience not only showcased a lack of flexibility but also a failure to honor the commitment made during our initial conversation. The inconsistency in communication and refusal to consider our preferences left us with no choice but to take our business elsewhere. Having to remake and send out invitations with such short notice.
It's disheartening to see how a restaurant we've been loyal to for years has chosen to handle its patrons. I hope this review serves as a cautionary tale for others considering dining or hosting events at Marfil. As their employees are clearly not well trained on what the event organizer wants and whats worse, is that she seems to be an owner or related to one.