Jessica V.
Google
I made a Valentine’s Day reservation for my family of four through OpenTable after reviewing the restaurant’s regular menu online, which showed a variety of pastas, steak, and seafood. There was no mention of a prix-fixe menu when booking, so we were surprised to learn upon arrival that only a set menu was being offered. At 9 PM on Valentine’s night, we had no real option but to stay.
The prix-fixe included an appetizer, entrée, and dessert (the price was not listed on the menu we were given). The food came out extremely fast, making it obvious it had been pre-prepared. The lobster bisque was cold, the crab-stuffed calamari was fishy and inedible, and the tomato carpaccio was plain, unseasoned slices of tomato with basic store bought stale toast. Before we could finish our appetizers, the main courses arrived and we had to clear space on the table.
The braised short rib was a very small, mediocre portion (comparable to catered banquet hall food). The lobster ravioli was served at room temperature and overloaded with sauce. Desserts were equally disappointing. We left still hungry (my husband actually stopped for a cheeseburger on the way home!)
The biggest issue was the price: $90 per person, which was never disclosed during booking and is far above the $21–$48 entrée range shown online. For a family of four, the bill was $360 (not including drinks) before tax and tip. By far the most we’ve ever paid for a meal, and easily the worst dining experience we’ve had.
To make matters worse, the restaurant later marked our reservation as a “no show” on OpenTable, even though we dined there and paid. I’ve contacted OpenTable to correct it, but that added to an already disappointing experience.