Dave M.
Yelp
Went to Marin Subs today to see Q. He is no longer there and has retired. Asked the person at the new register "are the sandwiches still the same?", he said "yes." So we tried to order: small turkey, provolone, no onion, special sauce. Cashier was confused. We asked again, aren't the sandwiches the same? He said, "yes", again. Then asked us what kind of bread we would like. We asked "which bread is the usual bread?" He said, "the soft roll" but looked confused.
Sandwiches were made by someone facing away from you toward the wall. No smiles. No warmth. They seemed genuinely annoyed we were there. Q may have been a man of few words, but he was warm to the community. He was your friend.
We then opened the sandwiches when they came, lettuce is flat, not shredded. They forgot the special sauce and seemed confused when we asked for it. Turkey tastes completely different. Cheese tastes different. Bread tastes different. Avocado is chucked not sliced then. Not only are they not the same sandwiches but it is clear every single part of the sandwich has been changed.
Please don't call the sandwiches "the same" when they are not. Or, please talk to Q and nail down the exact recipe and have him train your staff or make a YouTube video for all of us to learn how to make them. Otherwise, take them off your menu and just do something entirely new.
Another long time customer came in while we were there who had been eating there her entire life, had the same experience, started crying and left.
Q had a loving community of customers. My hope is that you take the feedback from the community and try to make Marina Subs like they should be made and the customers will bring the love back your way. But right now, you are turning everyone away. I will come back in a month and see if things improve as I am sure you all are getting this feedback every single day.