J J.
Yelp
WARNING: BEWARE-- DO NOT STAY HERE- PLEASE READ THIS CRITICAL INFORMATION ABOUT YOUR SAFETY AND HEALTH!!!
The Market Pavilion Hotel deserves zero stars based on what occurred on the night of my stay.
A loud shrilling fire alarm inside the hotel went off around 11:15 pm without any explanation while we were in bed. It took several attempts to contact the front desk to inquire. All the guests on the floor were popping their heads outside their door confused and not knowing whether it was time to run for your life including a guest who was standing outside his door in his boxer shorts repetitively saying " I don't know whether to go or not." There were no announcements.
We called the front desk and we were told that there was a fire, but everything was ok. The smoke detector in our room goes off again and started "chirping" every couple of minutes. Rebecca and Bryant both "managers" came to inspect. Bryant appeared perplexed by the sound of the smoke detector. Rebecca nonchalantly says, "oh, it's the battery, the battery needs to be changed". And she instructs Bryan to go get the ladder. Bryant comes struggling into our room carrying a 12 foot ladder to "replace the battery" on the smoke detector. This is when this saga was just too surreal to believe. I truly felt that I was watching a scene from a comedy skit of Laurel and Hardy or a dramatic scene from Gone with the Wind with Scarlett O'Hara. We immediately pack our things and go downstairs to request a different room.
We speak to an apathetic Allison (front desk). She tells us,"there aren't any rooms available and says, "this is a nice small room". We go up to the new room and see that this room has a queen size bed and a downgrade from the room we were currently staying in.
We go back downstairs and ask that we be given the same category room we paid for. I check online and see that they do have a room available with a king size bed even though Allison stated that they did not have any rooms available.
Finally, after much anxiety and stress, we were given a king size bed suite room around 12:30 am.
At checkout, we explain to a disinterested Eleanor (front desk) what had happened. She also states that it must have been the battery.
Does that mean that this hotel has smoke detectors that are battery-operated? No one seems to know whether the fire alarm system is hard-wired.
The Hotel and Motel Fire Safety Act of 1990 states that it is a legal requirement for hotels and motels to have 'hard-wired, single-station smoke detectors in each guestroom in accordance with the National Fire Protection Association (NFPA) standard.
I would be very hesitant in the future to stay in a hotel where smoke detectors are solely battery-operated.
Viva Johnson, a manager, at the front desk during checkout was the only person to apologize. She checked our bill to make sure we were not charged for the night, but at the expense of a sleepless night. She says "I would have upgraded you", but then says that we don't usually give that room out ( the king-size corner suite) because it involves more work to get it ready for the next guest. I tell her that I saw a king size room available for a price online. She denies that it was listed. I tell her that I have a screenshot of the listing and I can show it to her. She talks about websites and bookings which made no sense.
HEALTH ALERT: the rooms also have dehumidifiers which indicates a severe problem with humidity and MOLD GROWTH inside the rooms. MOLD SPORES are circulating throughout the room. You are breathing this toxic mold and the windows do not open for fresh air. I never saw any indication that the dehumidifiers were being cleaned daily. Mold causes serious health complications.
ATTENTION: ROOMS HAVE BLACK MOLD IN THE BATHROOMS and very possible there is mold behind the walls and underneath the musky carpet in the room.
In conclusion, both the front desk staff and managers were very inexperienced in handling this situation. And there is mold in the rooms.
Most importantly, as guests we should feel confident and safe in case of a fire. Management should be able to ensure the safety of guests. And this never happened. I would be very apprehensive to stay in a hotel that doesn't know the fire safety procedures.
In a city famous for Southern Hospitality, there are many hotels and inn to choose from. The Market Pavilion Hotel does not provide that level of service. I strongly suggest that you stay somewhere else.
To Gary Cohen, the General Manager, I strongly suggest you train your staff including: Rebecca, Bryant, Allison, Viva and Eleanor in fire safety procedures and customer service. The rooms are also in desperate need of mold remediation.
So in spite of a nice rooftop pool and bar, I would seriously reconsider whether your health and life is more important.
Do you know that there are nearly 4,000 hotel, motel fires with several deaths and injuries each year due to non-operating smoke detectors and inexperienced staff?