Taek Ho Han
Google
After dining at the café/restaurant near the check-in and concierge desk in the hotel lobby, I decided to use the restroom before leaving. The café/restaurant is located within the hotel lobby, and the restrooms are situated slightly toward the back of the space.
While making my way to the restroom, I encountered a man dressed in mid-tone jeans and a light grey top who appeared to be instructing a staff member about handling guests and customers. He was standing in the passageway and didn’t move aside even after I politely said, "Excuse me." I had no choice but to navigate around him and the staff member to proceed.
Less than a minute after I arrived at the restroom area and was waiting for it to become vacant, this same individual approached me in a rather abrupt and hostile manner, asking if I was a guest of the hotel. I explained that I had just dined at the café, but instead of acknowledging this, he told me that the restrooms were for hotel guests only and walked away without any apology or further clarification.
This interaction was unnecessarily confrontational and could have been avoided entirely if he had first checked with the staff member he had just been speaking to—who would have known I was a paying customer. Even if this step had been missed, his approach could have been more polite and professional. Furthermore, a sincere apology after realizing I was a legitimate customer would have been the bare minimum expected in this situation.
This individual’s behavior was unprofessional, especially for someone seemingly responsible for instructing other staff members. It was particularly disappointing because the other staff I encountered were warm, friendly, and accommodating.
Unfortunately, this experience overshadowed what could have been an otherwise pleasant visit. It left me feeling upset and unwelcome.