Tammy T.
Yelp
Parking was pure chaos.
I had free in-and-out parking included in my hotel rate. When I showed up to check in, the circular driveway up to the front door, where you should be able to park temporarily to check in, was blocked by a barrier. So, I had to park in the garage. The thing is, I was not technically a hotel guest at that minute because I had not checked in yet, thanks to the driveway being blocked. So, I took a paper ticket, worried I would have to pay for parking because I held the ticket. When I checked in, she lady at the front desk took the paper ticket from me and said parking was covered, just use my hotel keys to get in and out.
When I left the next day, I did not see where to use my hotel key at the parking exit. And since I did not have the paper ticket, I was considered a "lost ticket" and had to pay $50 with a credit card to get out.
When I returned, I noticed two adjacent driveways leading to parking structures. They were poorly signed, so I did not know which to choose. So, I went to the one on the left. It turned out to be the "overflow" parking, not the regular parking. The lady at the gate said I could not use my hotel key to go in as I was told to do. She said I had to get a special barcode card from the Marriott (not the same as a room key) so I would not be charged. When I tried to exit this parking structure on foot, the elevator smelled like urine, and the marked path to the Marriott was strange, taking me along a zig-zag route past dumpsters, up a steep incline, etc.
The next day, I went to the front desk at the Marriott to ask questions about parking. She said the Marriott doesn't handle parking and that there is a separate Ace parking desk where I could go. I went there and explained all the issues. They gave me a special barcode card. I asked them to waive the $50 I had paid because parking was supposed to be included. The guy at the desk said he would have his manager call me. He did not call me all day. So, when I returned in the evening, I went to the Ace parking desk again. The new guy checked the computer and said it was not on my account, so it had been waived. However, the charge was still there when I checked my bank statement.
On another day, I returned and tried to enter the parking adjacent to the Marriott, but it was not the overflow parking. However, after entering, I saw a sign saying the structure was full and arrows were taking me to some outdoor parking. The outdoor parking had posted "Marina Parking" and signs saying I would be towed if I did not have a marina parking permit. There was no indication that this outdoor area was Marriott parking. I parked anyway and went inside and up to the Ace desk. He assured me that I would not be towed. We'll see.
The next day, I went to the Ace Parking desk again. This time, I brought a screenshot of the $50 charge. The guy there could not credit me, so I had to wait for the Ace manager. When the manager finally came, he said he would credit me, and it would take 8-10 (!) days to see reimbursement. Why? I can return a shirt to Macy's and be credited immediately.
I was able to get out of the garage that day. When returning, the Marriott parking garage was closed entirely. The attendant directed me to the overflow garage again. He gave me another barcode card. I parked, but I climbed two flights to avoid the smell of the urine-soaked elevator. Then, I crossed a road and climbed another flight in a different building. Then, up the steep incline again to the hotel's front door. Sineage sucked.
I plan to check out early tomorrow because I can't handle all this chaos and dismal service. Not a fan. I recommend that you go elsewhere.