Felix Wong
Google
恐ろしいサービス、ありえないよ!!
(Terrifying service, impossible!!)
We feel obliged to tell others what happened to us, especially overseas visitors, so this review will be in English (though my friend and I both are able to understand and speak Japanese). But I also sincerely recommend that locals read this or refer to another Japanese entry by my friend later.
To be frank and fair, when compared to other one Michelin-starred restaurants of the same or similar genre, the food was up to standards despite of some thirst after the meal. The service, however, was totally another story.
I would like to just pinpoint one fatal and critical issue, serving ALLERGIC ingredients to diners who had written to them on the booking (refer to the image), among many other issues like non-responsive reception (we arrived on time, 3-4 minutes before the booking time), recklessly opening a sparkling wine that made the stopper almost hit my face or head, lack of attention to explaining the dishes (as the chef only turned to the Japanese diners, even they know that we can understand Japanese) and no attention to the untidiness on the table after the serving of a number of dishes.
Ones may argue that it could be hard for the restaurant to avoid some allergic ingredients, but the fact is that the restaurant did not express that they cannot avoid those ingredients, neither in advance nor on the spot. To be more precise, the restaurant even did not check or confirm the allergic ingredients with us before the start of the meal. We could only discover the ingredient, which was kiwi in this case, on the Japanese menu (refer to the image) by ourselves. Once again, if they had paid attention to what we told them on the booking or had checked with us regarding such ingredients, how could the exact allergic ingredient blatantly have appeared on the menu without any explanation?
When we told the somm cum owner that kiwi is an allergic ingredient to one of us and has to be avoided. He replied that kiwi had been mixed with the dessert and could not be separated from it. Though the chef later provided an alternative, the causal and mindless reply simply showed that they did not notice what we told them on the booking and they did not even care about if the ingredients would cause allergy to diners as there was no apology.
We were truly disappointed at the service. If you are considering visiting this one Michelin-starred restaurant (and it also obtained 4.0 out of 5 on Tabelog, as at 8 Sept 2025) on your next trip to Kyoto, please take my review into your consideration.