J J.
Yelp
While the food and atmosphere were great, the service was horrible. Specifically from our server.
While I can't recall his name, he was a tall, muscular, dark haired man with tattoos on his arms.
Let me start by saying within his section, there were only three tables, all with 3 customers or less. (At my table it was myself and one other person).
When placing our order for appetizers, he told us that there was no more guacamole. However, there was a table of two that came in 30 minutes later that was served guacamole, despite him previously telling us that there was none available.
For my main dish I ordered the Paella. When it was served there was chorizo on top (which the menu does not state). Due to dietary restrictions I was unable to eat the dish & had to send it back. However, we had to track down another waiter to actually remove the dish because once our server took our orders, he never came back to the table to check on us. The other server happily took my dish and gave me a fresh dish with no chorizo, however, our original server NEVER came back to the table to check on us, so he had no idea/ didn't care about the discrepancy with my order. Then we waited for about 30 minutes before having to track down another server to request boxes and the check. Mind you our server had walked by our table several times and saw that we were finished eating however, he never came back to acknowledge us or ask us if we wanted boxes.
When the other server brought us our boxes, we asked to speak to a manager, and he asked why? We told him that we were unhappy with the service. It was only then that our original server came back to the table, and at that point, he was not apologetic however he told us he was "doing the best that he could", despite there being low traffic in his section and in the restaurant. He then brought us a "free dessert" however that doesn't compensate for his horrible service and dismissive attitude.
