Colin J.
Yelp
Please read if you are interested in seeing how Maudie's cares, & goes above & beyond for their guests. I had to come out of Yelp retirement to spotlight excellent customer service! My brother's 50th bday was this week, & as he lives in Washington DC now, (but spent years for work in Austin), he calls Austin his second home, & Maudie's his favorite tex mex restaurant. He started taking me over a decade ago. I find that everything on the menu is fresh & amazing. My brother found his favorite, Enchiladas Perfecto. There's amazing sauce on top, that he claims no one can replicate. You see, when he moved, he tasked his wife with trying to make it- fail. He searched restaurants fall & wide for something similar on this signature sauce - Fail. He could not find. He talks about it all the time. So, naturally when his 50th bday came up, & you have to find a gift for the guy who has everything? Long story short, I live in Florida. I sent an email explaining my brother's love for Maudie's and the sauce, and asking a tall order - is there a way I can purchase and you can somehow send to him in DC. I received text messages and amazing communication about making it happen! I honestly was quite surprised. This team took time out of their schedule to prep some extra fresh sauce, package it up, get it to USPC packed in dry ice and had it delivered on his bday! They went further, threw in a hand written card, & a really cool hat! To say he was surprised & overjoyed, is an understatement. A wonderful local company went above and beyond, and now we will tell this story to everyone! They could have ignored my e-mail. They could have said, hey we dont really do that....its a pain to send it out blah blah blah. Someone cared enough about their guests and raving fan to make a bday wish come true. There's lots of wonderful Mexican food in Austin, and all very different. But if you want fresh, amazing food while getting the best attention to customer service, go to Maudies. They actually care about your business! Thank you team Maudies for making my brother the happiest man on his bday, and for making me the champion of "the best present" award! Here's a goofy pic of him and his daughter, as they made some cheese enchiladas at home, with the famous added Perfecto sauce that he loves so much!