Olof G.
Yelp
I've been here at least a few times and unfortunately the newer staff doesn't know the first thing about hospitality or how to treat paying customers.
This is one of the cheaper, no frills karaoke spots. They have a limited beer, wine, and soju selection. If you just want to belt out some hits with your friends and keep up with the many rules, nickel and dime upcharges, and attitude, this is your place.
I entered with a sore throat, carrying a half-empty bottle of water to keep my voice hydrated. I was told by both the security guard and the front desk that I needed to throw away my bottle of Dasani and buy one of their $3 waters, because, "those are the rules," like I am a child. That was the beginning.
I arrived 12 minutes early to get situated and wait for my friends to arrive for an 8:30 reservation. I started the check in process and proceeded to wait 15 minutes to finally buy wine. By the time I gained access to the room, it was 8:37, due to how understaffed and disorganized they are.
Less than three hours later, before the end of our reservation, we get a 5 minute warning. I proceeded to argue that we hadn't been granted access until about 20 minutes later than they recorded, and was rudely told they didn't believe me and would check the cameras. I asked for another hour, which I was granted.
Just 7 minutes later, midway through one of our songs, the guy with the long hair and glasses walks into our room and proceeds to argue with me, saying he'd checked the cameras and he was right. He spent about 10 minutes causing a scene, killing the vibe, and wasting our time. The situation clearly could have been handled at the end of our extended reservation, but the guy is a putz. At one point, he asked us to leave, simply for disagreeing with him in a calm and collected way.
We were able to stay and finish our extra 40 minutes, but the damage was done.
Long haired guy doesn't know the first thing about hospitality. He should be making cogs in a sweat shop, not running a karaoke establishment. I will be taking my business elsewhere after being a loyal customer for years.