Becky H.
Yelp
Let's start with the good- the food was delicious! I had a pesto/ basil salmon served on cheesy grits and steamed broccoli. The broccoli was very well cooked, buttery, and seasoned great. Salmon was cooked medium and was tasty and tender. The cheesy grits were a little dry but did have good flavor. The Rustica pizza my kids ordered was loaded it's meat and cheeses. The dough was a little flimsy- could have cooked a bit longer in my opinion. And we had a wedge salad and burger- also very delicious!
Now to the bad- customer service. Woah, where did it go?! I read other reviews and saw this was considered a nicer establishment, so I made my kids wear jeans (big shock for them!). We walked in and waited 6 minutes while not one, not two, but 3 servers walked past the hostess stand, and a bartender stood 5 feet away and no one stopped to seat us or even give us a "someone will be right with you". Finally a manager sat us.
At least 5- 10 minutes again passed, with a server coming to a table next to us 3 times and not even acknowledging us, and 2 others cleaning tables in the room we were in. I should note here, there was 1 other table of 3 in the room we were in (off the bar), and maybe 2-4 tables in the rest of the dining room. So it was not busy.
Finally a very nice woman came to our table with waters and apologized profusely for not getting there sooner and no one told her she had a table, and finally she saw and came over, etc excuses. We were all set to order as we'd had plenty of time to sit and think about it. We ordered drinks, food, and a salad. Took a while but our drinks and salad came out together after quite a while (again for not having many people in the whole restaurant). No silverware was even on the table or brought with this. So she had to go back for that. A minute later the food came out.
We ate, drank, then sat before our server finally came back to check on us. Now we were the only table in the place (after the table of 3 behind us warned us to check the bill bc for some reason their card was charged 3 times for one entree!). I finally got up to go find our server who was in the back with 3 others just laughing and talking. The manager was standing next to the bar on her phone.
Ok so here's the kicker...ready...
When our server finally came back, apologizing again for the service and that they weren't paying attention to us, and excuses that she was putting out fires in back, she had the audacity to say to us "my manager said that IF you go and write us a good google review then I can give you 10% off your bill". I kid you not. I have never been bribed for reviews in exchange for a discount before!!! I honestly told her I avidly review on Yelp and that I'm sorry but I cannot do that as we had horrible customer service!
If you've read it this far, I urge you to find other restaurants in Atlanta. There are plenty and I don't feel a place with the prices this place had deserves the business if they can't get their customer service figured out.