Melissa B.
Yelp
I don't think I'd come back here in any hurry. We went here, oddly enough, in a hurry! This was a mistake...there was no sense of urgency at all. This is a tourist-dominated restaurant that is not low quality, per se, but perhaps thinks it's a bit fancier than it is ;)
We didn't make a reservation, which was silly of me, but for whatever it's worth, the website showed every available time slot for that night as being open, so I didn't think it was necessary. When we got there, we had to wait in a line to be acknowledged, since it was busy. After that, we asked about happy hour, and they said we'd sit at the bar or at one of the high tops (this is fine, but it's not specified on the website, which feels a bit deceptive). There weren't any high tops "ready to go," and the hostess said she'd have someone clear off and clean a table. We waited a bit for this, and it seemed like no one walking by who could do so was going to.
Finally, we sat down, and it was another 5-10 minutes before anyone came over to our high top table. It feels a bit like they know happy hour is a slimmer check, so maybe they don't care. Our waitress was nice but very inexperienced and didn't deliver after saying she'd get us to our show within the hour. After we ordered our rather uncomplicated drinks, I kid you not, it took a full 20 minutes to receive them! It was busy, but not busy enough for that, especially sitting so close to the bar.
Within the aforementioned 20 minute timeframe, we got water (yay). But that itself took...15 minutes. This was painful, at this point. Our waitress apologized and was very sweet, but 15 minutes for water?
Our food came about 30-35 minutes after ordering it, which was pretty ridiculous. I get that it's not like we're at a fast food restaurant, but restaurants often don't take that long for food, especially if the waitress said she'd communicate that we were in a rush. The food itself was pretty good, I am happy to say: the shrimp cocktail, for instance, was good and had delicious cocktail sauce. My husband's tasty burger and fries was a surprising $10 from the HH menu. His truffle fries, he said, had zero truffle flavor (I confirmed this haha). This again feels a bit deceptive.
Our experience here was immensely frustrating, even allowing for the fact that I should've done my due diligence more, since this restaurant's service has been rightly discussed as slow online. Still, we felt like an afterthought, and the timing of this experience was incredibly amateurish. What a waste of a piece of riverfront real estate.