McDonald's

The staff were nice but food took a while to come out. They locked the bathroom so customers had to them to unlock it (really annoying). There were sockets on the high tables but none of it worked. Many tables inside. Nice mural on the wall. It was clean enough as McDonald’s. When we were heading out, there were at least 6-7 people waiting for their orders. They couldn’t keep up with the volume.

This McDonald looked so new inside, probably due to a recent renovation. Lots of space to sit and dine. It was mostly clean. They had drive thru and curb side pickup as well. There were multiple self order kiosk, which we used to order our lunch. We got the happy meal and 10 piece nuggets. It took them a while to get the order ready. Very unusual for McD. But I liked the nuggets. Sauces were good.

This store should not offer Uber Eats. I’ve had repeated issues and today after the order was delayed by a half hour it was cancelled. Just don’t offer a delivery service if you can’t manage it. It’s really that simple. Editing to add a response to the owner: There is nothing wrong with the service Uber provided. I watched not one, not two, not three, not four, but FIVE drivers attempt to go to your restaurant to pick my order up, and they all had to leave empty handed because the order wasn't ready. If you truly want to help, please take responsibility for the issue, which is solely your restaurant's. I ended up ordering from another McDonalds once my order was cancelled, and I had no issues.

My daughters started going to a program so we stopped at this McDonald's to eat beforehand. I took them to the bathroom, and when we came out my daughter ate a nugget before a man came over and told us a guy had come in and was going through their happy meals, so they shouldn't eat them. I told the staff, and no one cared so had to rebuy food. My daughter started vomiting a hour later. Figured it would be safer to go through the drive thru, so we ordered and were told there were no chocolate shakes, only to pull up to the windows and see a shake sitting right there. The kid looked sheepish when questioned and made us a shake. Went today and and was told they were putting the milkshake machine back together after cleaning at 11:30 a.m. I canceled the order and left. We won't be back to any McDonald's in this franchise. If you don't want to make shakes then stop advertising them and take them off the menu.

Good McDonald in Springfield! Toilets doors are lock n need to ask staff press button to access! Very inconvenient! Many people have to kick the door before realize this! They should put up notices! Also sandwiches here not hot enough! This is no good

I have experienced the worst customer service for all Mc Donald locations l, especially this location. Staff and managers act like your an inconvenience by coming in the lobby, no interactions with customers and come off rude when finally spoken with. This is not how I would like my business to operate, think some corporate retraining is needed to bring back some Positive customer service to the business!

So to start we went to the drive through to get our food that we ordered from the app they said that we don’t have any sodas we only have juice so we were obviously confused and a little pissed off so we asked for a refund and she said no I can’t do anything for you since you ordered it on the app when the app literally says if you need a refund go to the place where you got you food so yeah that got us a little mad but we said alright just give us the food and we’ll get soda else where and they told to park at lane 3 and they will bring us our food 40 minutes pass by and still no food now I’m more pissed off cause now I have to go inside I go inside to ask if they are almost done and I think the manager came and said what do I need I said that we have been waiting outside for 40 minutes and we didn’t get out food he says really let me go talk to the person you guys ordered with She was acting all confused, saying what? And then she was like oh those are the people with the moral order. I said you have to do something online and I stated again we told you to make us our food and we’ll get our sodas Lpz. We’re not to cancel the whole thing and the manager well I think the manager he came up to me. What were y’all missing? What was the main thing? I said it was just a soda as we told them, don’t give us a soda and we’ll do it and he kindly enough gave us the refunds on the soda and then I waited their thing and they were making my food and he said are you OK? Were you still standing in there and I said I’m still waiting on our food, he asked the person and she said no we haven’t even started with their food cause I didn’t know they was getting anything I could tell. He was getting a little pissed off and he told them to make the food he told me to give her the receipt so that she don’t mess anything up. I grabbed all the food when she finishes go to the car and we are missing 2 four Piece nuggets and two small fries. Also, they missed the Sundae The McFlurry and two more double cheeseburgers so that’s why I’m giving them a bad review.

Went there around 4pm they had no mcchickens no drink trays my 4 piece came with a 6 piece box my large drink was turned into a medium some how having no English speaking people at register . Who's running this show? Yall need to do better hire more stafff to accommodate these crazy wait times !

The staff were nice but food took a while to come out. They locked the bathroom so customers had to them to unlock it (really annoying). There were sockets on the high tables but none of it worked. Many tables inside. Nice mural on the wall. It was clean enough as McDonald's. When we were heading out, there were at least 6-7 people waiting for their orders. They couldn't keep up with the volume.

This McDonald looked so new inside, probably due to a recent renovation. Lots of space to sit and dine. It was mostly clean. They had drive thru and curb side pickup as well. There were multiple self order kiosk, which we used to order our lunch. We got the happy meal and 10 piece nuggets. It took them a while to get the order ready. Very unusual for McD. But I liked the nuggets. Sauces were good.

Stay the f away from this poorly run poor excuse for a fast food restaurant. They get your order wrong, the prices on the sign are not correct and when you challenge them and tell them forget it you want your money back they tell you there's no refunds even if you have not yet left the payment window and have yet to receive your food. The $0.30 they overcharged me for the cheeseburger that was on there $1 to Dollars $3 menu is insignificant but when you times that * hundreds sold per day the money piles up and the general public is ripped off big time. I will never go to another McDonald's again in my lifetime for any reason whatsoever except to leave them some of my waste in their restroom. I'm done

I ordered dick breakfast meals got those ordered coffee and didn't get my coffee two of them and no silverware how do you eat breakfast with no silverware.

This place should just close. In the 18 months that I have lived in Springfield this place seems to have gotten worse. The final straw was when they forgot to put my nuggets in the bag, but had the audacity to give me my Sweet N Sour dipping sauce. I went back to get the food I paid for, but they closed the dining room and the drive through was literally like 10 cars deep. Eff these people. Seriously.

Work nearby here from time to time and I truly believe this is the slowest McDonald's I've ever seen. I'm amazed that McDonald's corporation even continues to tolerate the pace of this location as they have a standard set regarding how fast orders should be ready.

Asked for a lemonade but got a water. Also the food took so long we had to wait and ended up taking 15 minutes. Don't eat here!!!

This place is honestly terrible yes it's a food chain restaurant so everything is the same. But they make the food sloppy. They don't listen to you when you order. I ordered a large pumpkin spice ice coffee. They gave me a medium and it was regular. I told them I ordered a large pumpkin spice. And the employee I was charged for a medium regular. I asked if he could at lest fix it and make it a pumpkin spice he told me no because they were too busy. I was furious I would never ever be going to this McDonald's ever. With the poor customer service. The employees should be trained better. Do yourself a favor and drive over the bridge to the West Springfield McDonald's.

Terrible. Absolutely crap. I asked for a plane burger, gave me a big mac. Charged me twice. This is awful.