Nick
Google
I have been a loyal customer of Meat & Bone for some time, and I would like to share my recent experiences, which have unfortunately led to my decision to discontinue my patronage.
Over the past few orders, I encountered some issues with shipment delays due to items being out of stock, despite their availability being confirmed on the website. When I reached out for clarification, I waited nearly two weeks without any response. Eventually, I was informed that the item was no longer available, leading me to believe my order was overlooked. I addressed this with customer service, expressing that better communication would have been appreciated—such as informing me of the stock issue so I could decide whether to wait or drop the item. Regrettably, I felt that my concerns were not taken seriously, and there was little effort to rectify the situation.
Most recently, I placed an order for nine different cuts of steak. Upon arrival, I found that all but three of the cuts were unsealed and leaking blood in the cooler, with the meat being nearly at room temperature. Additionally, only one bag of ice was provided, which seemed insufficient. It appears that cost-cutting measures may have impacted the quality of packaging, as I have previously received more ice bags. Furthermore, one of the cuts, the Teres Major, was underweight. These issues were disappointing and concerning.
I contacted customer service to address these problems, providing photographic evidence. Their responses claimed that everything was in good condition, which I believe was inaccurate. I also attempted to communicate via text to resolve the matter directly, but after mentioning that I would prefer to resolve this without disputing the charge, I was met with persistent debate from Gabriel, who appeared unwilling to address my concerns. Ultimately, I filed a dispute with my credit card provider, which resulted now in Meat N’ Bone losing a loyal customer.
Given these experiences, I cannot recommend this company to others, as I feel my concerns were not adequately addressed and the quality of service has declined.