Zizhen Wang
Google
This is the secondary brand of Burnt Ends. Although it hasn’t earned a Michelin star, it already carries the full arrogance of one.
Regardless of how the food is, the service is downright poor.
We arrived at the restaurant at 12 noon on a weekend. There were only two other guests. After the waiter seated us, I pulled my chair back slightly (less than 10 cm) to sit more comfortably. The waitress came over and said that the bar was behind me, and that moving back less than 10 cm affected the aisle space between the bar and the seat. Fine, I didn’t know how many people would sit at the bar during lunch(the fact is nobody sat there whole lunch time)but I tried to be understanding and said I would change to another seat. I moved to the sofa seating instead(picture1)which faced a walkway and wouldn’t affect others.
However, after sitting on the sofa, the table was still very close to the seat, making it very uncomfortable to sit — it felt cramped and tight (I’m of average build, neither fat nor skinny). So I pushed the table forward by just 5 cm. The same waitress came again and said I couldn’t do that because it would affect the walkway. At this point, I was very annoyed. I asked her: “Excuse me, but it’s an empty passageway behind us. How does this affect others?” Secondly, I didn’t move it much,just 5 cm. How much difference does that make for someone walking by? Third, there are no guests now — why can’t we sit comfortably for our meal, and if someone does come later and is affected, we can adjust then. The waitress kept insisting their restaurant was very popular, and that’s why the seating had to be arranged so tightly. But in reality, no one sat near us until we had finished eating — only then did someone sit at the tables beside the walkway behind us.
I really want to ask the restaurant: if your seating arrangement doesn’t allow guests to dine comfortably, and your waitstaff are so arrogant, what’s the point of having good food?
Even more ridiculous — when the main course was served, they forgot the side dishes. Only when we were finishing our mains and dessert was about to be served did the waiter notice that the next table received side dishes, then came to tell us ours were forgotten and offered to pack them for us. Honestly, this restaurant deserves nothing but a poor review.