Michcella T.
Yelp
Am I a 35 year old who has never been to Medieval Times in her life until two weeks ago? Yes. Did I make plans to spend New Year's Eve at Medieval Times because I am a tired Millennial who lives for nostalgia? Also yes.
All jokes aside, I can finally say I have experienced the greatness that is Medieval Times. You know what they say: better late than never! However, my first experience here was not the best, albeit we did go during a peak holiday and I think that's why my time here was affected so much.
First, the good: The show itself was fantastic, as was the food. Actually, I am quite shocked by how decent the food was. The tomato soup was alright (we didn't get much of it), but the main meal of chicken, corn, and potatoes was actually quite tasty, and there was so much of it that I could have taken an extra meal home if I wanted to. (Although the coffee at dessert time was the literal worst cup of coffee I've ever drank in my life, lol.) When I was a kid, I would have been repulsed by the notion of eating with my hands - as an adult, I was more than happy to play along. In addition, the show really was a grand time - I give the stunt actors so much credit for doing all these things on horseback, with weapons, in a sandpit. Let's all raise a pint of mead for the actors at Medieval Times, as they are often the butt of 'newly minted actor' jokes but it actually takes quite a bit of skill and finesse to pull of some of these feats!
However, for all the fun and deliciousness that was the actual show, the elements surrounding it are what give me pause, and ultimately lead to a lower review. As I stated, we did attend on New Year's Eve at the last show, and my goodness, it was a full house. (Who would have thought Medieval Times would be on the list of so many people, adults and kids alike?) I completely acknowledge that the place was likely overfilled and understaffed, but that honestly played a small part of our issue. Our main problem was that we purchased VIP tickets and were not given the seats that we paid for. We paid for the Queen upgrade which specifically states 'best seats in the house,' which is described at "VIP first row in any section or 2nd row center section." When we went to sit down, our seats were in the nosebleeds - all the way up top. This is clearly not what we paid for, so my cousin (who is an assertive gay) put his foot down until someone helped us. We had to speak to three or four people before someone begrudgingly relented to sit us in a front row seat (of which there were several open set ups, mind you.) It was a little embarrassing to make a statement, but quite frankly, he was right and we did not get paid we paid for initially. The rest of the night was kind of tense after that and it did put an overall damper on our experience because we felt bad for making a scene - but again, nosebleed seats are not what you pay extra for.
The other big issue was there was one one bartender for an entire section of people, and he lacked ANY sense of urgency despite the fact that it was a full house. He took his sweet time taking drink orders and did not get to us until the last 15 minutes of the show, literally. Again, we had to go up to the bar ourselves and order drinks. After speaking with the bartenders twice and insisting that the waiter was NOT getting to our table, the bar also relented and we were able to purchase a glass of wine for ourselves.
I think this was a perfect storm of things that ultimately lead to our experience. I would return here again on a quieter night for the food and fun, and I would love to take my nieces and nephew here. However, the staff at Medieval Times Lyndhurst should know better when it comes to seating people for VIP.
Ending on a positive note, our server Deborah was extremely efficient and pleasant throughout our whole experience! Thank you, Deborah!