John D.
Google
If I could give Meijer in Michigan zero stars, I would happily do it while juggling my Colorado EBT card that apparently took a surprise vacation to their store without me. I called to report a clearly fraudulent set of transactions that happened in their location, and the customer service team treated me like I was calling to ask for the secret recipe to their rotisserie chicken.
I spent four hours dealing with agencies in Colorado, filing reports, calling customer service lines, and trying to get clarity. When I finally contacted this Meijer store to request help or at least confirm whether they could check security footage, the response was a mix of rude, dismissive, and absolutely unbelievable. I was hung up on. Twice. Not once did anyone apologize or even pretend to care that someone might be using their store as a hotspot for cloned EBT cards.
The best part. They told me they have zero reports of fraud ever. Not one. Meanwhile entire counties are reporting this exact scam. Stores in that region have already been flagged by multiple victims. But according to this location everything is rainbows and sunshine, nothing to see here, and anyone calling about stolen benefits is apparently an inconvenience.
I was treated like I was making it up even though I physically have my card and live in Colorado. Not Michigan. Unless the card sprouted legs and sprinted across state lines for a shopping spree, something is clearly wrong.
Huge waste of time. Completely unhelpful. Customer service acted annoyed that someone dared ask them to do their job. If you want a store that ignores fraud concerns, refuses to check footage, hangs up on customers, and provides the absolute bare minimum in assistance, this is the place.
I hope management reads this because the way this team handled a very real problem was embarrassing. You can do better. A lot better.