Henry T.
Yelp
My sister was excited about this place so we decided I would be her personal Uber Eats and bring her our food. I order online for pick up while I was waiting for her to decide what she wanted. I place an order today at 12:50 choosing the fastest time available and the estimate was a mind boggling 40 mins. I think, eh just an estimate and place it. My order confirmation says my scheduled pick up is for 2pm! 1 hour and 10 minutes later... When my sister finally decides what she wants, I try to place her order and they were no longer taking online orders. No big deal, I walk over and place an order. I get her food about 15 mins after paying and ordering, so around 1:10. I stand around and wait hoping my estimate was wrong. I wait and wait and ask someone to check on my order. They said they're prepping it. I continue to wait and the cashier who helped me noticed I was still there and checked on my order, still prepping. The greeter also notices I've been waiting and repeats, checks, still preparing. They said I've been waiting so patiently and offered me something, I went with the cookie. It did not sweeten the situation. Another person notices and says my order was for 2pm. I've been standing there for more than an hour at this point and finally get my order at 2:05. It's an extremely fucked up online order system. I acknowledge that this is something the employees don't control and they've been great. But for the prices they charge, get your fucking shit together. Waiting more than an hour for food is fucked up especially when you don't have all the time in the world for lunch. I'm obviously late at this point and have no time to enjoy my lunch. The employee themselves are the the issue or even the food. If they were, this would have been a zero star review. I should note this is their second day of being open. Everyone who ordered in person was in and out. I was there long enough to see a change of some employees. They certainly weren't shorthanded.
Now the food itself was really good. I ordered the chicken parm dip sandwich and my sister ended up coincidentally getting the samething. The mendo crispies were so good. My crispy and hers even after an hour later were still crispy. I also got the curry couscous which i regrettably shared with my sister. Should have devoured it all myself. Food was on point. Prices are up there and the wait had left a horrible experience. Not sure I'll return.