Jason S.
Yelp
I recently checked out the new Mendocino Farms in River North during the lunch rush. I ordered online, showed up about 30 minutes after placing my order, and still ended up waiting almost another 45 minutes in-store. I get that it was busy and they just opened, but over an hour total for a single sandwich felt excessive.
The sandwich itself, the chimichurri steak and bacon, was delicious and definitely worth trying. Unfortunately, the long wait and the customer service took away from the experience. After having several team members come up to me to ask about my order I felt ignored, especially since people ordering in person seemed to get their food faster. If someone has already been waiting an hour, I'd expect that to take priority.
Overall, kind of a mixed first impression. The food is solid, but the process still feels a little rough. Hopefully as they settle in, the kinks get worked out, because I'd love to come back and give it another shot.