Hannah F.
Yelp
Ok, so let me start off by saying two things. Number one, I am a big Mendo fan. I visit the Rice Village location frequently and truly love their vegan banh mi sandwich. Number two, today when my friend and I visited, they were running a special "best friends day" promotion - buy one get one free deal. Those things being said, the service at this location was terrible.
Anticipating that there might be higher than normal traffic today, my friend and I entered our orders through the app about 20 minutes before we expected to arrive. We noticed that a few of the bread options were out of stock through the app, but no big deal. However, when we arrived, we were surprised to see many customers waiting at the pick up counter and zero orders on the pick up shelf. Again, not shocking given the special promotion. Fast forward about 30 minutes of waiting, my friend approached the counter and inquired about the status of her order. The order "wasn't in the system." One staff member was gracious enough to enter a "911" replacement order, which is supposed to be bumped to the top of the list. Long story short, we ended up waiting for about 20 minutes longer to finally receive the replacement order and still it came out as the wrong sandwich.
Not only was this location not prepared with the supplies and man power to handle a special promotion but the staff were nearly pleading with the manager to turn off mobile orders to help them manage. Tensions were clearly running high among the staff and also customers waiting for extended periods of time for their orders.
To conclude, the food offerings at Mendo are delicious, healthy and satisfying, however I would recommend trying a different location.