Oryx Grand Hotel Jebel Hafeet Al Ain

We visited the hotel twice within one month. The view is magical, and the rooms are clean and beautiful. However, the TV is old and should be replaced. The restaurant staff are good. Unfortunately, we had a very bad experience with room service. The staff do not answer calls or respond to requests at all. We experienced the same issue on two different dates. Room service will disappoint you 100%, they act as if they are not obligated to serve guests, and they are literally damaging the image of the hotel. Other than that, we love the food and the view. The breakfast was good.

Long distance but great view from top of the mountain and hotel. Swimming pool was under maintenance which was a bit disappointement. Kids play area was ok. Gym was very clean and equipped with every equipment required for fitness. Less crowdy which makes the place quiet couzy. Wash room didnt have hand wash but small soup. Most of the part was under construction and maintenance so couldn't make the most of the time. Expectimg better enteryin future.

I had a great stay at this hotel. The hotel is clean, comfortable, and well maintained. Special thanks to the receptionist Abdallah — he is very polite, respectful, and welcoming. His friendly behavior and professionalism made the check-in process smooth and pleasant. Overall, a very good hotel with excellent service. Highly recommended!

Stayed here for a night in Oryx Grand Hotel located in Jabel Hafeet. I booked a non-smoking room but they gave us a smoking room which was not tolerable for us so we requested to changed room. Good thing it was easy for them to give us another room. Room is spacious and clean. I liked that they have complete bathroom amenities too. Hotel has nice garden area which you can chill nicely and watch sunset. There’s lots of maintenance going on, pool and the mini golf area. Breakfast was okay, few options but it’s enough. Overall, worth the price!

I had a pleasant and comfortable stay at the hotel. The rooms were clean, well maintained, and the overall atmosphere was welcoming. I would especially like to appreciate the receptionist, Sarah, for her excellent support and friendly attitude—she was very helpful and made the check-in process smooth. Overall, a great experience and I would recommend this hotel to others.

Great place to spend time with family. The hotel is a bit old but well maintained. Food and service at the restaurant was good. The pools are clean and well maintained, and the kids’ play area is also good. Christmas decorations and overall amenities were nice and added to the experience. One of the lifts was not working, which made moving around the hotel a bit difficult. Every time we stepped out of the room, had to wait for a long time since the lift was usually full. Hopefully this will be repaired soon. Another area that needs improvement is the reception. We had booked and paid in advance for two rooms, and it should have been possible to allocate nearby rooms, especially since we had requested it. But we were given rooms far apart. After checking in to the room we noticed that the room next to us was vacant, but we were not given that option. Not sure why. Overall, a good family stay, but a few small things could have been handled better.

We stayed there for one night, and it was a truly wonderful experience. The cleanliness, excellent service, and a quite decent breakfast spread, along with its beautiful location between the mountains, make this place one of the top choices as soon as the weather cools down in the UAE. We were fortunate to experience rain, thunder, and zero-visibility fog during our stay, which made it a lifetime memory for us. Special thanks to Mr. Asif for his outstanding support—he assisted us with everything we needed in our room and made our stay even more comfortable. His service was truly commendable. All the staff were polite, friendly, and very welcoming. Highly recommended for families and kids, as there are plenty of activities to keep them happily entertained

Our family stayed here for 3 days and 2 nights. Getting to this hotel is a bit difficult because there’s no public transportation available except for taxis. We chose to book in advance with people who offer car lifts. We paid around 70 AED but ended up giving 100 AED because the driver was really nice. When we checked in, the receptionist told us that they would upgrade our room because the one we originally booked had two single beds that were separated. Our room was really nice—clean, with a balcony. However, there were some areas that weren’t very clean, such as the curtains, which had a lot of stains. I understand that the hotel is a bit old and the prices are affordable, so it wasn’t really a big issue for us. There are several amenities, such as a playground and a pool, which we really enjoyed. They check the pool’s pH level every day to maintain water quality. The breakfast was okay, but I really enjoyed the bread and the egg station. The restaurant food was also fine, and the prices were reasonable considering the location is on a mountain. Overall, we had a wonderful time at Oryx Hotel, especially because the weather was very nice. For me, it’s good value for money.