Oryx Grand Hotel Jebel Hafeet Al Ain

We had an amazing experience staying at Oryx Grand Hotel Jebel Hafeet. From the moment I arrived, the staff named Moshi was warm, welcoming, and extremely professional. The check-in process was smooth and quick.||The room was very clean, spacious, and well-decorated, with a comfortable bed and all the amenities I needed. The view from my window was beautiful. Housekeeping did a fantastic job and I appreciated the small touches like complimentary water and fresh towels.||We had a relaxing staycation. I felt safe and well taken care of throughout my stay.||I highly recommend Oryx Grand Hotel Jebel Hafeet to anyone visiting the area. It truly made my trip memorable, and I will definitely return 😊

The highlight of our stay was undoubtedly the stunning view from the balcony – waking up to panoramic mountain/sunset/lake views each morning was unforgettable. It truly felt like a retreat away from the noise of everyday life. The food was exceptional, with a variety of fresh, flavorful dishes served at their restaurant. From breakfast to dinner, every meal was prepared with care and beautifully presented. We also appreciated the free and convenient parking, which made traveling in and out stress-free.

I’m very disappointed with my recent stay at this hotel — especially considering I’ve stayed here before and had better experiences. To start, we requested an extra bed in advance via Booking.com (a verified account), but it was not provided until we arrived. We had to wait over 30 minutes after check-in, and to make it worse, we had to move and install the bed ourselves because no staff was available to assist. When we arrived, we also waited outside the hotel for over 10 minutes with our luggage and no one came to help. Eventually, we had to go inside and ask for help — only to be handed a trolley and move our own bags from the parking lot to the hotel. Despite booking through a verified platform, they insisted on ID for every guest, which caused unnecessary delays. The room itself was much smaller than advertised and nothing like the photos shown on the website. On top of that, they charged us for the extra bed, even though Booking.com clearly states it should be free. When we wanted to use the pool, they also charged us an extra fee for the third person, despite no mention of this in the hotel’s policy. In the end, we ended up paying more in hidden fees than the actual room booking itself. This stay was completely unexpected and disappointing — especially from a hotel I used to trust. Sadly, I won’t be returning unless major improvements are made.

🌟 “Exceptional stay! From the moment we arrived, the staff went above and beyond to make us feel welcome. The rooms were spotless, beautifully designed, and extremely comfortable. Every detail, from the hospitality to the food and amenities, was top-notch. A perfect blend of luxury and comfort—highly recommended for anyone looking for a memorable stay!”

I had an amazing experience at this hotel from start to finish. The staff were incredibly welcoming and went above and beyond to ensure my stay was comfortable. The room was spotless, beautifully decorated, and offered all the amenities I could ask for. The bed was super comfy.I also really enjoyed the breakfast – fresh, delicious, and with plenty of options. The location was perfect, with easy access to nearby attractions. I wouldn’t hesitate to stay here again. Highly recommended!

The hotel itself is nice, but unfortunately, most of the facilities come at an extra cost only the pool is free to use. One major downside was the food. We ordered pasta, pizza, and grilled chicken from the hotel restaurant, and it was both overpriced and very disappointing in taste. The breakfast buffet also needs improvement. There were very few options, no fresh items, and no proper coffee only black Nescafé and canned juices. Most of the food was cold and lacked quality.

I had an extremely disappointing stay at this hotel. The service was absolutely awful — the staff were rude, unhelpful, and seemed like they didn’t care about the guests at all. The food was just as bad, if not worse. It tasteless, and clearly not fresh. I couldn’t even finish my meals, and I ended up eating elsewhere most of the time. The overall cleanliness and maintenance of the hotel were also unacceptable. The rooms were dirty, the facilities were outdated, and everything felt neglected. I would strongly advise everyone to avoid this hotel at all costs. It was a complete waste of money and a very unpleasant experience. I will definitely never come back.

🌟🌟🌟🌟🌟 I had a wonderful experience at Oryx Hotel Al Ain! The hotel is clean, comfortable, and well-maintained with great attention to detail. What made my stay even more special was the exceptional service from Sheldon. He was incredibly professional, friendly, and always willing to go the extra mile to ensure guests are happy. His positive attitude and hospitality truly stood out and made me feel welcomed and valued. Highly recommend the hotel — and if you’re lucky, Sheldon will be there to make your stay even better!